Vulkan Deluxe Review
|Founded||2016 (According to the site managers. There is no official information anywhere)|
|Support Number||+7 (499) 346-42-24 (Russia, Moscow)|
|Support Types||Phone, e-mail, online chat, FAQ|
|Trading Platform||Vulkan Deluxe|
|No deposit bonus||No|
|Minimum 1st Deposit||50RUB|
|Bonus for 1st deposit||From 300RUB: 250 points|
|Bonus for 2nd deposit||When you deposit 1,000 rubles or more into your account: 10% cashback with x30 wager|
|Bonus for 3rd deposit||No|
|Main BONUS||From 300RUB|
|Free demo-games||Open Demo|
|Software||Igrosoft, Novomatic, EvoPlay, Unicum, Belatra, NetEnt, Playtech, Casino Technology, Microgaming, UG Production|
|Games except slots||Blackjack, roulette, poker, baccarat|
|Deposit Methods||VISA, MasterCard, Maestro, World Map, Yandex.Money, WebMoney, Sberbank. Online, Beeline, Megafon, MTS, Tele 2, QIWI, Alfa Bank, Moneta.ru, United Cash Desk (Wallet One), Promsvyazbank (online banking)|
|Withdrawal Methods||VISA, MasterCard, QIWI, WebMoney, Yandex.Money|
|Time of withdrawal||Bank cards, e-wallets: if the amount is up to 20000 RUB - up to 2 business days, when the amount is 20000-100000 RUB - up to 5 business days, when the amount is 100000-1000000 RUB - up to 14 business days, when the amount is over 1000000 RUB - up to 30 working days.|
|Limits for withdrawal||500RUB|
|US Traders Allowed|
|Prohibited countries||USA, Ukraine, Iran, North Korea, Sudan, Syria|
|Security||McAfee Secure, FS Antifraud Tool, SSL, Payment Card Industry Data Security Standard (PCI DSS)|
Vulkan Deluxe Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. Vulkan Deluxe – prank, scam or fair casino?
- 6. Conclusion
Vulkan Deluxe is another project created on the model of the classic Vulkan. Despite the simple functionality and limited bonus policy, the service has managed to attract a large number of Russian users.
What will this prototype be: another fraudulent resource or a serious young casino with a great future? Is Vulkan Deluxe a scam or a trustworthy establishment? Let’s take a closer look and decide.
The platform, which was launched in 2016, invites us to the world of excitement and fun, but its official operator keeps itself under the radar. The employees of the company don’t reveal any information about the casino owner “for security reasons.”
Whatever the truth, we could not get this information from any of the several site consultants and did not find any relevant data on the Web.
The resource offers software from well-known developers (Igrosoft, Novomatic, EvoPlay, Unicum, Belatra, NetEnt, Playtech, Casino Technology, Microgaming, UG Production), but it is not possible to find out whether the software is licensed due to the same lack of information.
According to the provider (whoever it is), the security of users of the site is provided by McAfee Secure anti-virus system. FS Antifraud Tool service ensures fraud tracking. And all the transactions are secured with SSL and in accordance with the international Payment Card Industry Data Security Standard (PCI DSS).
Page loading takes some time due to the use of mirror sites that are needed to bypass Roskomnadzor’s blocking. As for graphics, no complaints here: everything is done at a decent level.
In general, the service makes an impression of an unfinished or unfair product.
Online version of the casino
The official site of Vulkan Deluxe is designed in the traditional blue and red colors. In comparison with analog resources, it is not so intrusive and bright and even feels insufficient: a short menu, lack of legal documentation, a small game library – this is not enough to interest a demanding modern player.
The product range includes only 200-plus positions, among which are standard slots, Roulette and several types of card games (Baccarat, Poker, Blackjack). 2 game modes are available:
- For free (in demo mode)
The establishment doesn’t offer any “live” games. But maybe the operator still plans to introduce them a bit later.
The game hall is divided into separate blocks by developers. You may use a search box.
There is a separate section for lotteries and tournaments that form the main body of all interactive casino events. In addition, you can see the statistics of the best users, active participants in promotions.
The site is adapted to different screen resolutions, browsers and operating systems.
The casino doesn’t offer any Android and iOS applications, so you can play Vulkan Deluxe only in the mobile version of the official site.
Apart from the layout, the mobile version resembles the browser format: the number of games and offers, the game and user menu, the bonus program and the “Hall of Fame” (player rating) – everything looks the same.
At the same time, this version is better in terms of the loading speed: perhaps this is due to the lack of heavy graphics.
You can use the online chat to quickly resolve the issues: it works 24/7.
The operator also decided not to create a downloadable PC agent. As we have already mentioned in other review materials, this is due to the current trend among the network establishments which lies in the refusal from the attachment to home computers in favor of mobile devices.
However, in this case, the provider hasn’t provided a mobile version, so it’s more likely that Vulkan Deluxe simply did not want to invest efforts to elaborate additional functionality.
In this case, the reasons may be different: from shifting the emphasis in another direction (for example, to expand the bonus program) to fraudulent activities, when it is enough to create only the appearance of active work and it is completely unprofitable to invest money in serious services.
There is no “live” Roulette, Baccarat, Poker or Roulette in the casino. You can sit at the gaming table in the video mode, but the choice of titles here is small.
All of these things don’t increase the competitiveness of the casino, which looks more than modest in comparison with serious European providers.
Meanwhile, live-products occupy one of the first places in terms of profitability in the network entertainment sector.
In general, the lack of live casino only raises more questions to the operator.
Presented game developers
The site of Vulcan Deluxe presents only a few game developers. First of all, these are industry leaders whose products together account for up to 90% of the gaming collections of the majority of establishments: Igrosoft, Microgaming, Novomatic, NetEnd and Playtech. There are also less well-known, but still big names: Unicum, Belatra, Casino Technology, and UG Production.
However, the presence of a long list of well-known developers does not in itself mean anything if the software is unlicensed. The copies of popular games created in big quantities are malfunctioning, and their return rate is low.
Registration on Vulkan Deluxe takes a few seconds:
- Enter your e-mail,
- Create a password,
- Accept the “Terms and Conditions”
– Now, you may enter your personal account. You can confirm e-mail much later. The most important thing is not to delay this issue, since the administration has the right to block an unconfirmed account.
You can also register using social networks Vkontakte, Odnoklassniki, Twitter, Facebook.
The user’s personal account contains several tabs.
- “Profile” – information about the status in the loyalty program (we will talk more about it in the “Bonus Program” section of our review) and the exchanger.
- “Bonuses” – list of connected special offers
- “Data” – game status, current game account and editable contact information
- “Account replenishment” – deposit replenishment services
- “Withdrawal” – submitting the application for payment
- Transaction history” – journal of deposits and withdrawals
- “Messages” – dialogues with administration and technical support
When a user switches from the profile menu to the game lobby, his/her current balance remains fixed at the top of the resource – the remaining options are available only in the personal account.
The list of casino’s special offers is not very diverse: a no deposit bonus is completely absent in Vulkan Deluxe, cashback is presented only in one promo, and bonuses for holidays or important events are pretty rare. At the same time, the establishment has a fairly extensive loyalty program.
But first things first.
The operator gives a gift in the amount of 250 game points for the first deposit of 300 rubles. This is the equivalent of a currency that can be subsequently exchanged for rubles (for this purpose, there is the exchanger in the Profile tab of the personal account)
And when you deposit 1,000 or more rubles into your account in one amount or through several transactions, Vulkan Deluxe adds another bonus: 10% cashback with a wager of x30.
The casino doesn’t offer any other depositary bonuses.
This category is represented only by the weekly cashback: every Monday, players receive up to 10% of the amount lost for the previous week.
Earlier, promotional codes were also used in Vulkan Deluxe. But today these promotional opportunities no longer exist.
Users may receive lottery tickets for the drawing of valuable prizes for points, prizes in the tournament and other activities (conditions depend on the specific offer). The greater the value of the lottery ticket, the more attractive the winnings.
You can win money and other valuable prizes: car, trip, smartphone, etc.
New lotteries appear almost every day.
Available in two versions: dynamic (with progressive jackpot) and static (with fixed jackpot). The prize pool on average ranges from RUB 50000 to RUB 100000.
Participants get not only cash prizes, but also additional bonus points and lottery tickets of various equivalents.
Club of players/loyalty program
It is a standard achievement ladder. You’ll move towards the next step (level) when you gain the required number of points:
- “New User” (from 0 to 100 points)
- “Bronze” (from 100 to 500 points)
- “Silver” (from 500 to 2,500 points). Prize: 50 points
- “Gold” (from 2,500 to 12,500 points). Prize: 250 points
- “Vulkan Regular Customer” (from 12 500 to 25 000 points). Prize: 500 points and RUB 2,500 on the account
- “Vulkan Elite” (from 25,000 to 50,000 points). Prize: 1000 points and RUB 5,000 on the account.
- “Vulkan Legend” (from 50,000 points). Prize: 2,500 points and RUB 15,000 on the account.
You get one point when you wager 170 rubles on the machine. In addition, they are awarded for large deposits and bets, winnings in lotteries, prize places in tournaments.
As already mentioned above, you can exchange game currency for real currency. The exchange rate depends on your level: for example, for the “New User” it is 10 to 1, and the “Legend of Volcano” will get 1 ruble for 2 bonus points.
In addition, raising the status means additional privileges: free spins, VIP events, quicker withdrawals, offline support and other features.
Replenishment and withdrawal of funds
The only currency available on Vulkan Deluxe is the Russian ruble. A ruble account is replenished in plenty of ways: VISA, MasterCard, Maestro and Mir bank cards, international payment systems, SMS transfers and online banking. The funds arrive will instantly arrive in the account.
Here you need to remember that any of the payment services may charge you a fee for the transaction – the establishment itself does not charge any interest for the transaction.
As for payments, it’s a little more complicated than that. The list of permissible methods for getting your prize is several times shorter: it includes only VISA, MasterCard, QIWI, WebMoney and Yandex.Money.
Besides you will have to wait for your funds from 2 to 30 working days (depending on the amount you need). Plus, the time for the administration to confirm your profile: the operator promises that this procedure does not take more than 5 working days.
Complaints about withdrawal
You can find a large number of reviews on the Web, where players leave negative comments on the activity of Vulkan Deluxe related to payments. The discontent is caused by:
- Long verification of the account that exceeds the stated 5 working days
- Refusals in payment for unreasonable (from the user’s point of view) reasons (for example, existence of the second account that a player doesn’t actually have or the system failures)
- A large number of documents, bureaucracy and red tape (when you have to send the same document many times).
All of these things spoil the reputation of the establishment and force users to leave the site of the gaming club.
License and regulator of the casino
No license number or jurisdiction where the casino was registered is indicated on the site. Moreover: there is no indication of the legal address and the name of the regulator. The client support service of Vulkan Deluxe states that it is a necessary measure to protect the “site security” (we talked to several consultants and each of them said the same thing).
We haven’t found any license issued to the Vulkan Deluxe domain name in any of the registers of regulatory bodies.
This seems to suggest that there the owners of this establishment simply don’t have any official authorization to conduct gambling activities.
And this means that Vulkan Deluxe software is unlicensed. The chance to win using this software is highly questionable.
Complaints against the casino
In addition to payments, there are other displeasing matters: bad return on machines (some forum visitors even suggest that they are “tampered”), rude treatment and ignoring on the part of the client support service.
By the way, we have witnessed the latter by ourselves when we were trying to find out information about the license: several consultants simply blocked us after a couple of uncomfortable questions so we couldn’t send messages. The correspondence history, sent to us by e-mail, obviously, didn’t show that.
Therefore, we believe that the feedback on the Vulkan Deluxe support service is quite reliable.
Where to complain against the casino
If you have complaints about the operator, you can try to contact technical support at the email address: firstname.lastname@example.org. Of course, the employees will answer you on the phone, but in this case you won’t have a full documented history of communication.
If the employees refuse to cooperate with you, it will be very difficult to find a just solution, since Vulkan Deluxe doesn’t have an official supervisory authority. And the User Agreement is drafted by the provider in such a way as to disclaim responsibility for any incidents (we will discuss all these things in the User Agreement section of the review).
Casino support service
Clients may contact the Vulkan Deluxe client support service using one of the following options:
- E-mail (a direct letter to email@example.com or an application in the contact form)
- Telephone +7 (499) 346-42-24 (free for Moscow, calls from other regions are charged in accordance with the tariffs of mobile operators)
- “Live” chat (also contains a “FAQ” tab with a list of answers to the frequently asked questions)
All types of communication are available around the clock, seven days a week.
However, quality of service is far from perfect: managers are not able to provide qualified assistance, make you wait for an answer for a long period of time, or simply cannot give any answer.
“Terms and conditions” of the casino include a number of matters that you should pay attention to avoid inconveniences.
This condition indicates the need to confirm your age in connection with the ban on the use of casino resources by minors. For this purpose, the administration can at any time request a certain set of documents from you: a passport, driver’s license, military registration card, etc.
In the event that you refuse or cannot prove that you have reached the age of 18+, your game account will be blocked, and the funds (with the deduction of casino charges) will be returned to the personal account from which you replenished the deposit.
Identity verification for withdrawal of funds
You will also need the documents to withdraw the winnings: this measure was introduced in order to exclude possible fraudulent actions (in particular, account hacking) by third parties.
On the other hand, it is a good way to create a vicious circle of endless confirmations if the operator doesn’t want to pay to the client.
The administration of Vulkan Deluxe states that the confirmation will be needed only when withdrawing funds in the amount over 1,000 dollars, but in fact it can apply this procedure at any time.
This is a very unpleasant condition. In fact, it says that in the absence of winnings, you won’t be able to withdraw funds from the account without a fee. After all, interest-free withdrawal is possible only for those players whose amount of bets is at least twice the size of their deposits. As you cannot get this money just like that, out of nowhere, you need to win it.
This is a great way to offset the costs incurred by the company for the maintenance of clients’ accounts.
The provider has also introduced a fee for withdrawing non-game rubles. Taking into account the fact that during the betting period, you first need to win your personal funds back and only then the bonus ones, the interest is deducted from your personal funds.
Disclaimer of liability
The operator officially disclaims responsibility for any irregularities in the operation of the software. In this paragraph, it refers to malware, but even in case of the site errors, its responsibility will not be easy to prove. But it is quite easy to chalk this all up to the fraud on the part of third parties.
Vulkan Deluxe is not responsible for other service errors. Thus, any possible claims (even if you know where to send them, apart from the casino) will not have a legal basis.
Summarizing, let’s say that this Agreement is not much different from the similar ones. However, in the context of other indicators, the casino doesn’t look very reliable.
Vulkan Deluxe – prank, scam or fair casino?
Vulkan Deluxe has “failed” at all points: lack of licensed software and information about the regulator, limited functionality (game currency, product range, mobile and offline versions, bonus program, withdrawal time frames), feedback and complaints against the casino, quality of client support service , “enslaving” terms of the User Agreement…
We definitely do not recommend this establishment – unless, of course, you’re ready to waste your money. Vulkan Deluxe is a pure and simple scam. Be careful and don’t believe the good speeches of its employees.
Vulkan Deluxe blatantly exploits the name that is known to every Russian user, even without any gaming experience.
In fact, the establishment deceives all the expectations. Most likely, the entire “wide audience” referred to by the operator, consists of new players: the casino’s marketing campaign is quite active and the influx of fresh users continues.
However, reputation is important. And it is especially important in the online gambling industry. The next “Vulkan” will eventually have to face a hostile online community that will not allow it to comfortably exist on the market.
For now, our rating: 1 of 10.Play now!