Vulkan Platinum Review

Vulkan Platinum
15% (up to 45,77USD)
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Overview

Vulkan Platinum is a Russian-language casino with a modest but interesting bonus program and a small collection of games. The feedback about the institution is controversial, but it is very popular on the Web.

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Details

Casino Vulkan Platinum
Website URL https://vulkanplatinum.com/, https://vulkanplatinumcasino.com/
Founded 2015
Headquarters Monet Interactive N. V., 27 Wan Engelenveg, Willemstad, Curacao
Support Number +7 (499) 350 57 50 (Russia, Moscow)
Support Types Phone, e-mail, feedback form, online chat
Languages Russian
Trading Platform Monet Interactive N. V
No deposit bonus No
Minimum 1st Deposit 0,76USD
Bonus for 1st deposit From 9,15USD: 15% (up to 45,77USD)
Bonus for 2nd deposit -
Bonus for 3rd deposit -
Main BONUS 15% (up to 45,77USD)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Curacao iGambling Government
Software Novomatic, Igrosoft, EvoPlay, Mega Jack, Playsoft, Playson, Betsoft, Net Entertainment
Games count 160+
Games except slots Poker, blackjack, baccarat, roulette, video poker
Deposit Methods VISA, MasterCard, Maestro, Mir card, Yandex.Money, WebMoney, Sberbank. Online, Beeline, MegaFon, MTS, Tele2, QIWI, Alfa Bank, Moneta.ru, single cash (Wallet One), Promsvyazbank (online banking)
Withdrawal Methods VISA, MasterCard, QIWI, WebMoney, Yandex.Money
Time of withdrawal Bank cards, e-wallets: with the amount up to 305,15USD-up to 2 working days, with the amount of 305,15-1525,73USD-up to 6 working days, with the amount of 1525,73 – 7628,65USD-up to 33 working days, with the amount of 7628,65 – 15257,3USD-up to 66 working days. Mobile operators: 2-3 weeks.
Limits for withdrawal Min 7,63USD-e-wallets, min 45,77USD-Bank cards
Account Currency RUB
US Traders Allowed No
Prohibited countries USA, Spain, France, Latvia, Estonia, Netherlands, Germany, Turkey, Israel, Italy, Switzerland
Mobile application Yes
Mobile version Yes
Security Norton Secured, SSL, Payment Card Industry Data Security Standard (PCI DSS)
Overall Score 6/10

Vulkan Platinum Full Review

Vulkan Platinum is a Russian-language casino with a modest but interesting bonus program and a small collection of games. The feedback about the institution is controversial, but it is very popular on the Web.

What is the reason for this popularity, and is it worth trusting the provider at all? Is Vulkan Platinum a scam or a serious organization? We’ll figure it out.

Casino platform

Vulkan Platinum platform is focused on the Russian-speaking audience: one language version, one type of currency, national payment systems, etc. The casino has introduced a ban on citizens of almost all major European countries: Spain, France, Latvia, Estonia, the Netherlands, Germany, Turkey, Israel, Italy, Switzerland. And, of course, residents of the United States cannot register on the site.

The brand is owned by Monet Interactive N. V., registered in 2015 in Curacao. The company owns only one establishment, which has no particular effect on its development: the project still doesn’t have a mobile application and agent for downloading, as well as a live line, although several years have passed since its launch.

The operator cooperates only with a few gaming software developers: Novomatic, Igrosoft, EvoPlay, Mega Jack, Playsoft, Playson, Betsoft, Net Entertainment, which also does not indicate the competitiveness of the service.

Vulkan Platinum-slots

But the clients’ security is protected at the proper level: all the transactions are carried out using SSL encryption protocol and are protected in accordance with the International Payment Card Industry Data Security Standard. The Norton Secured anti-virus system doesn’t allow the third parties to copy data entered by the player in the browser.

Online version of the casino

The official site of Vulkan Platinum is designed in blue and red colors that are classic for this brand. This time, the operators took pity on the user’s visual nerves and didn’t fill the resource with a huge amount of information and intrusive advertising.

The main page looks nice, it isn’t hard to look at it and it’s easy to navigate. The main menu includes games, offers, ratings, events, and access to your personal account.

The game lobby comprises over a hundred games, grouped into categories based on popularity, novelty, developer and your interests (“Favorites”). In addition, they can be sorted by alphabet and degree of return.

In Vulkan Platinum, you’ll find traditional slots, video poker, Wheel of Fortune Roulette, Blackjack, Baccarat. You can play both for money and in demo mode (for free). The choice is small: the library mostly includes common and familiar names. However, there are new games – for example, Show Girls. The bets are small and begin at 50 kopecks.

Vulkan Platinum-online-version

Mobile version

The owners of Vulkan Platinum aren’t yet ready to offer their users a mobile application for smartphones or tablets. Even though the casino has existed for almost 4 years.

But the mobile online version is adapted for any screen resolution and mobile browsers. The layout is done very carefully and does not “fall apart” when you rotate the screen.

The mobile menu is even more convenient than the same in the PC version: it is not divided into several classifications, it is a complete whole. In all other respects, there are no particular differences: the same methods of adding/withdrawing funds, the same number of games, the same set of promo, the same supported languages and currencies (although it is more appropriate to use the singular form here, since the currency is only one and the language is only Russian).

It is a quite a decent product that is pleasant to use.

Vulkan Platinum-mobile version

Downloadable version

As we’ve already mentioned above, Vulkan Platinum doesn’t have a PC version, you can only play online. Most likely, this is not a simple omission, but a tribute to the trend that has been observed in the last decade: operators refuse from the attachment to a physical point in favor of the mobile devices.

However, the downloadable agent has its advantages:

  • Independence from Internet connection failures and operator blocking (by the way, Vulkan Platinum solves this problem by creating a large number of mirror sites)
  • Possibility to enjoy more sophisticated graphics (in the browser, you have to use a light version, otherwise the page loading speed will be very slow; the installation package will be unpacked on the computer and will allow you to install additional components with which the product looks much better)
  • Data security (there is always a risk on the Web that your login and password can be stolen by intruders).

Let’s hope that the refusal from the offline version is temporary and in the near future the operators will again offer us such products.

Live casino

Vulkan Platinum doesn’t have it. For information, most of the resources with the Vulkan identity, both fair and fraudulent, refuse from this sector.

And this is strange, because a “live” casino is one of the main sources of income for the establishment. The bets are higher here, the users are more serious, and there is a permanent financially reliable audience. Even promotions in the live sector are more extensive: one event brings profit amounting to several million dollars.

There’s a chance that we’ll see games with real dealers of Vulkan Platinum. Is it possible to win much money on slots with a bet of 50 rubles, after all? The establishment needs serious products.

Presented game developers

The operator has entered into agreements only with some well-known game developers: Novomatic, Igrosoft, EvoPlay, Mega Jack, Playsoft, Playson, Betsoft, Net Entertainment. This is proven licensed software that enjoys confidence of players.

However, the provider should diversify its game library: a modern user quickly gets used to such a small set of games and starts looking for something new.

And competitors (such as Betsafe or Energy Casino – by the way, their mirror sites are also available in Russia) are already collaborating with Far East studios and developing their own games, allowing clients to satisfy the thirst for diversity.

Personal account

According to the operator, it will only take you 10 seconds to register on the Vulkan Platinum site. Of course, this is an exaggeration, although creating a profile really does not require much time: you just create a password, specify an email address and accept the terms of the User Agreement (“Terms and Conditions”). You can also use the verification using your page on the social network or messenger.

Vulkan Platinum-registration

After that, you’ll get your personal account, which is divided into several tabs:

  • “Profile” – personal information, balance, game status in the loyalty program (we’ll discuss it in the relevant section of our review) and the exchanger (converts bonus points into currency)
  • “Messages” – notifications from the provider
  • “Offers” – a list of proposed promos
  • “Lotteries” – the number of acquired lottery tickets
  • “Settings” – adding/editing personal information, statistics of presence in the club (how many days ago you created an account), status of confirmation of an e-mail address and phone number.

Vulkan Platinum-registration-lk

At the top of the resource (regardless of whether you are in the profile or in the game lobby), you may see the current balance and the number of bonus points.

You can communicate with a manager in the live chat that works in the 24/7 mode.

Bonus policy

The establishment offers a limited set of promos. Vulkan Platinum doesn’t have a no deposit bonus and bonuses for specific deposits, and regular promotions are limited to cashback. We also haven’t found any special offers dedicated to the festive events. However there are many tournaments and lotteries.

Deposit bonus

The deposit bonus offered by Vulkan Platinum doesn’t depend on the number of the deposit made by you. Here the only thing that matters is the amount of the bet. If you add over 600 rubles, there is a fixed cashback of 15% (but not more than 3,000 rubles).

You need to win it back with a wager of x30 (in other words, if your bet is 1,000 rubles, you’ll need at least 30,000 rubles to win, otherwise the bonus will simply disappear).

In the presence of real and bonus funds, bets are first made from the player’s real account.

Tournaments

There are tournaments with a fixed win (in fact, the same prize pool as in the lotteries) and competitions for the dynamic (progressive) jackpot. Most often these are weekly events that gather a large number of participants.

Vulkan Platinum-turnirs

Lotteries

In order to participate in the lottery, you need to get special tickets from Vulkan Platinum (promo code or any other bonuses are not valid here). The more expensive the ticket, the bigger the prize.

One lottery ticket is given for every 500 or 1,000 rubles of the deposit (depending on the specific offer). Further, you just have to turn the “Wheel of Fortune” in the hope of success.

All the winners are included into the rating, which is published at the end of the promo.

Club of players/loyalty program

The loyalty program offered by Vulkan Platinum is very traditional: by participating in casino events, each player earns bonus points, thereby going up the ladder and reaching a certain level, which gives him/her privileges.

In this case, there are 8 statuses:

  • “New User” is any player who hasn’t yet made his/her first deposit. No bonuses
  • “Amateur” is any player who has made the first deposit and has accumulated less than 500 points. No bonuses
  • “Master” – 500-1,499 points. Prize: additional 100 points
  • “Expert” – 1,500-4,999 points. Prize: additional 500 points
  • “Bronze” – 5,000-14,999 points. Prize: additional 1,000 points
  • “Silver” – 15,000-49,999 points. Prize: additional 1,000 points
  • “Golden” – 50,000-99,999 points. Prize: an additional 5,000 points
  • “Platinum” – from 100,000 points. Prize: an additional 10,000 points.

1 point is given for every 500 rubles of the bet. Additional points can be obtained, as already shown in the list, for achieving a new status. In addition, they are given for victories in tournaments and lotteries, as well as winning at slots.

You can exchange points for real currency. The exchange rate again depends on the status:

  • “New User” – 10:1
  • “Amateur” – 8:1
  • “Master” – 6:1
  • “Expert” – 5:1
  • “Bronze” – 4:1
  • “Silver” – 3:1
  • “Golden” – 2:1
  • “Platinum” – 1:1

Vulkan Platinum-loyalty_program

To do this, you need to open your personal account and switch to the “Profile” tab where you’ll find the exchanger. It displays the current rate.

Replenishment and withdrawal of funds

The only currency accepted in the casino is the Russian ruble. You can replenish your account with bank cards of any system (VISA, MasterCard, Maestro and even Mir), payment systems (Yandex.Money, WebMoney, Moneta.ru, Wallet One), as well as via online banking (Sberbank.Online, Promsvyazbank) and SMS payment (MTS, MegaFon, Beeline, Tele 2). The transaction is carried out instantly and with no fee charged by the operator of the casino.

Vulkan Platinum-replenishment-and-withdrawal-of-funds

But things aren’t looking good for the payments. First, the number of withdrawal methods is less numerous: in fact, you can only receive funds on a real account using VISA/MasterCard cards or QIWI/WebMoney/Yandex.Money systems. In this case, according to the rules of the establishment, the withdrawal method must correspond to the replenishment method, which creates additional difficulties for the player.

Secondly, before transferring your winnings, the administration verifies your profile and game activity within 5 working days for violations of the requirements of the site and legislative regulations.

Thirdly, the payout periods are unbelievable: they can vary from 2 to 66 working days depending on the amount you want to receive.

Besides in some cases, a fee may be recovered from you (we’ll talk about it in the process of analysis of the User Agreement drawn up by the provider).

Complaints about withdrawal

Having carefully studied the feedback on Vulkan Platinum, we have noticed that there are many disappointed users who say that the service provider refuses to pay. The stories feature a support service that, according to people, blocks their accounts, due to suspicion of alleged violation of rules (say, creating a second ID from the same computer or using fraudulent programs), and sometimes simply without explaining the reasons.

Generally, all of these things correspond to the rules automatically accepted by the client when registering with the casino. However, it leaves an unpleasant aftertaste and suspicions of dishonest attitude towards the players.

License and regulator of the casino

Monet Interactive N. V has received a sub-license within the jurisdiction of Curacao (registration number – 866124/BRL).

This regulator isn’t very popular in the gambling community after several incidents involving the transfer of Master License to unscrupulous establishments (it isn’t that the controlling body personally transferred this permission, but that the sublicense issued by it was not properly controlled and fell into the hands of unregistered organizations).

However, all the necessary information is published on the site of Vulkan Platinum. In addition, a reference is given to the validator of the license status. All of these things demonstrate the desire of the operator to be honest with the players.

Vulkan Platinum-license

Complaints against the casino

In addition to problems with the withdrawal, there are other complaints in the feedback on Vulkan Platinum:

  • Bad return on machines (for example, a player invests 25,000 rubles and wins not more than 6,000 rubles)
  • Cancellation of wagered bonuses (when a player fulfills promo conditions, but the bonus is still considered not wagered)
  • Poor work of the online consultant and the support service as a whole (slow response speed, rudeness, etc.)

Of course, we cannot check the reliability of each review, but we tried to assess the quality of work of the support service (we’ll discuss it in the appropriate section).

Where to complain against the casino

If you need to file a complaint against the operator’s actions, first of all, you should send it to the client support service at the email address: otvet@vulkanplatinum.com. According to the provider, you will quickly get a response to this request, as the manager of the establishment is indicated in copy of the letter.

If you are not satisfied with the response received, you can contact the legal address of the owner of Vulkan Platinum: Monet Interactive N. V., 27 Wan Engelenveg, Willemstad, Curacao.

In this case, you will have to send your request in an envelope, preferably in the form of a registered international letter with return receipt in order to have proof that it reached the addressee. It is logical that in this case we mean significant issues that require large compensations – otherwise your expenses simply won’t pay off.

It is also worth remembering that your claims may already be described in the User Agreement (“Terms and Conditions”). If this is so, it makes no sense to complain – you’ve personally accepted the conditions offered by the operator to use its resources.

The measure of last resort is an appeal to the regulator, Curacao iGambling Government. You can leave a request and attach the necessary files to the contact form on the website of the organization, in the Contacts section. Or send an email to compliance@curacao-egaming.com.

Casino support service

In order to contact the casino support service, you can use the online chat (if your question is not related to website errors or transactions), the contact form, e-mail (support@vulkanplatinum.com) or telephone +7 (499) 350 57 50.

In the latter case, it is important to know that calls are free only for residents of Moscow – clients from other regions will have to pay the cost of the call, taking into account the tariffs of their mobile operator.

In theory, all means of communications are available 24/7. In practice, however, users claim that it can be difficult to reach the support service by phone or by mail. According to them, it also happens that technical support employees show rudeness and disrespect towards disappointed clients.

We decided to communicate with the site’s online consultant by ourselves in order to evaluate his/her work in a specific situation.

To start with, the dialog box doesn’t open right away: first, you’ll be asked to choose one of the most familiar topics and read the introductory information (in principle, this is similar to the welcome part of the dialogue of the answering machine of the mobile operator, only here it is presented textually). But you can still ignore this offer and immediately click the button “Connect with the operator.”

We asked a simple question concerning the differences between the Vulkan Mega and Vulkan Platinum clubs: will we be suspected of having two accounts (which is prohibited by the establishment’s rules) if we have profiles in both clubs?

A consultant from the support service answered within 30 seconds and gave us all the information we needed (these are different organizations, the game profiles won’t intersect, the operator won’t suspect fraud)

Later, we contacted the consultant again to get comments on specific points of the User Agreement. And again his work was seamless.

Of course, our questions were not related to payments – it is possible that the conversation on such topics is not so free and easy.

But still we cannot ignore this experience and state the absolute lack of discipline of the Vulkan Platinum customer service. Your comments are welcome.

User Agreement

On the Vulkan Platinum website, this document is called “Terms and Conditions”. It establishes the relationship between the user and the casino owner, and also provides answers to key questions related to the game process, receiving payments, support and response to claims.

Let’s consider several important paragraphs.

Minors

Persons who haven’t yet reached the age of 18 aren’t authorized to use the casino services. This is a direct violation of the law. Therefore, the administration requires the player to confirm his age.

If you refuse or fail to do it on time, your account will be closed, the rates will be canceled, and the deposit (with the deduction of all charges by the establishment) will be returned.

Vulkan Platinum-terms-18-plus

SMS payments

You can use only one number if you replenish your account through a mobile operator. Even if you have several SIM cards registered on your passport.

In this case, funds can be deducted only from your balance – gifts and bonuses from the operator will be disregarded.

This is an inconvenient condition which is necessary for security reasons. After all, if there are many mobile accounts, it is more difficult to track their owner.

Vulkan Platinum-replenishment-and-withdrawal-of-funds

Withdrawal of funds

This is another important paragraph. It says: the method used to withdraw funds from your account must correspond to the method used to replenish it.

This is another measure introduced to confirm the account and prevent theft by third parties. However, it causes inconvenience to clients of Vulkan Platinum.

Vulkan Platinum-withdrawal-of-funds

Identity verification

Before approving your application for winnings, the administration will request the proof of identity. The condition states that this requirement is introduced for payments exceeding 500 euros, but according to the comments of the players, this request may also appear for smaller amounts.

Vulkan Platinum-terms-identify

Payment fee

The operator is entitled to charge any fees, if they do not contradict the laws of the country where the establishment conducts its activity. In Vulkan Platinum has established a fee of 10% (minimum 50 cents) for the withdrawal of funds, if the amount of your bets for the entire period is less than the doubled deposit amount.

Let’s say you have deposited 500 rubles. This means that you need to bet at least 1,000 rubles. As a result, you have to win in order to withdraw funds without any fee.

In this way, the casino provides cash inflows and reimburses the costs of maintaining client accounts.

Vulkan Platinum-terms-vivod-commissiom

Suspicion of fraud

If you are suspected of fraud, the administration of Vulkan Platinum has the right to block your account without providing any warning or explanation. This important security paragraph can be used by unscrupulous casinos to get rid of players who have too good statistics.

Vulkan Platinum-block

Web-site or casino errors

This is another unpleasant condition. The provider doesn’t bear any responsibility for website errors, as a result of which you lose money (winnings, bonuses).

Vulkan Platinum-web-site-or-casino-errors

As well as for any other damage incurred while using the company’s resources.

Vulkan Platinum-errors-of-the-administration

These two paragraphs invalidate any of your claims to the casino.

Vulkan Platinum – prank, scam or fair casino?

According to the current standards, Vulkan Platinum is a rather modest establishment: a small game collection, a poor bonus program, a limited functionality, an orientation towards users from only one country.

At the same time, the casino has an official license, which distinguishes it from other organizations, hiding behind the “Vulkan” logo. The User Agreement, with the exception of certain paragraphs, is based on the interests of the player. The support service, despite the statements on the Web, works promptly and responds politely.

However, the issues of payments and returns on machines at Vulkan Platinum remain open. Users’ comments on this topic are mostly negative.

It is impossible to say unequivocally that the operator carries out fraudulent activities and deceives its clients. Vulkan Platinum is not a scam. But still you should be careful with this operator in order not to get into an unpleasant situation (especially since it is clearly stated in the conditions: you are personally responsible for any errors).

Conclusion

Vulkan Platinum is an establishment with a serious legal base and a large number of users. But the quality and quantity of their services do not yet make it to “ten”.

We’d like to believe that the site’s functionality will be further elaborated, and there will be less angry comments about the casino. The project definitely has potential.

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