Vulkan 24 Review
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|Headquarters||Fabisony ltd., 2643, Nicosia, Cyprus (2643, Nicosia, Cyprus)|
|Support Number||+7 (499) 346-37-70|
|Support Types||Phone, e-mail, feedback form, online chat, FAQ|
|Trading Platform||Vulkan 24|
|No deposit bonus||No|
|Minimum 1st Deposit||100 RUB|
|Bonus for 1st deposit||100% (up to 10000 RUB). Wager: x49|
|Bonus for 2nd deposit||75% (up to 20000 RUB). Wager: x44|
|Bonus for 3rd deposit||75% (up to 30000 RUB). Wager: x40|
|Main BONUS||Up to 100%|
|Free demo-games||Open Demo|
|Software||Novomatica, Igrosoft, EvoPlay, Betsoft Gaming, Playtech, Quickspin, Belatra, Betcore, Casino Technology, Duomatic, Playson, William Interactive, Atronic, etc.|
|Games except slots||Roulette, baccarat, poker, blackjack, keno, hi-lo|
|Deposit Methods||VISA/MasterCard, QIWI, Yandex Money, Perfect Money, Payeer, Alfa Bank, Megafon, Tele 2, Beeline, MTS, Russian terminals|
|Withdrawal Methods||VISA/MasterCard, QIWI, Yandex Money|
|Time of withdrawal||Amounts less than 300 USD - 5 working days, amounts 300-1500 USD - 7 working days, more than 1500 USD - 10 working days|
|Limits for withdrawal||100 RUB|
|Account Currency||RUB, USD|
|US Traders Allowed|
|Prohibited countries||USA, Ukraine, Iran, North Korea, Sudan, Syria|
|Security||Norton Secure, eCORGA, GamCare, Save&Secure Banking, Welcome Partners, PS AntiFroud Tool, MDS, Mc Afee Secure|
Vulkan 24 Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. Vulkan 24 – prank, scam or fair casino?
- 6. Conclusion
Vulkan 24 Game Club offers its users fantastic winnings and a friendly atmosphere. The casino is focused on Russian users – just like other establishments with the Vulkan visual identity.
What will this resource actually be? Is Vulkan 24 a scam, fraudulent organization or a fair casino? We’ll get answers in the review.
Vulkan 24 is managed by Fabisony Limited, registered in Cyprus in 2010. The company is also the developer of Super Slot Casino, an information partner of Eldorado casino and takes an active part in the development of the gambling industry. For example, it collaborates with eCORGA, an organization that fights against ludomania (gambling addiction).
The users’ security on the site is ensured by the Norton Secure and Mc Afee Secure anti-virus systems, and transactions are protected by the Save & Secure Banking service.
The resource platform is designed primarily for the browsers. The mobile application and the agent downloaded to the PC are not provided by the service provider.
The operator introduced some restrictions: players from the United States (traditionally), Ukraine, Iran, North Korea, Sudan and Syria are not authorized to use its resources. In fact, this is not such a big list. When compared to other online casinos.
Online version of the casino
The official site of Vulkan 24 is bright, dazzling and very intrusive. Advertising is everywhere: it pops up when you first enter the site, appears in the lower and upper parts of the screen once you complete the registration, it is sent to the e-mail and to the Telegram. Marketing strategy of this casino is very rigid.
The site menu looks a bit confusing not only due to the brightness of the colors, but also due to the high information content. It is especially evident once you enter your personal account: even the game lobby indicates the data about your current balance, reward points, tickets (we will tell later what it is), offers, etc.
At the same time, the main menu does not disappear, and you can see the list of game categories, the top list of sections, search, information about tournaments and player ratings, and much more.
It is difficult to navigate in this information “noise”.
The site has only one language version. In general, it is logical that the service targeted at residents of the Russian Federation is created in Russian. However, it would be nice to have several foreign languages. Moreover, since the operator has introduced the list of unauthorized countries, some European countries are authorized. And it is also required to provide quality service to the clients living in those countries.
Only limited information on the provider is presented on the site: you have to look for actual data, such as the legal address of the casino owner, the license number and status, either in the User Agreement (here it is called “Terms and Conditions”) or in the registries of legal entities.
The game library contains almost 1500 titles, including not only slots, but also card, board games, lotteries, keno and other products. Their demo versions are available without registration. It is frustrating that there is no live casino, which we’re used to seeing in every self-respecting establishment.
Vulkan 24 doesn’t have any mobile application, so we can assess the service features only in the mobile adaptation of the online format.
It is more convenient to play in the Vulkan 24 mobile version than in the browser, thanks to a shorter menu and a smaller amount of advertising. The game collection here is smaller (approximately 170 positions) and is divided into categories: “All games”, “Popular slots”, “Tables”, “Novelties”, and “Tournaments”.
Offers are also presented in a shorter version, but the graphics works well. The page loading is fast, there is no “slowdown” or layout distortion.
In general, everything looks nice and beautiful.
As we have already mentioned, Vulkan 24 doesn’t have a PC-installed version (although some of the analog resources, for example, Vulkan Mega, now have it). Therefore, players depend on the quality of the Internet connection (and as a result of any disruption, they can easily lose their winning) and use mirror sites to enter the profile.
It is not a secret that in Russia there is a ban on gambling activities on the Web (exception: bookmaker offices belonging to TSUPIS) and Roskomnadzor periodically detects and blocks the domains of popular establishments.
To avoid problems, the provider prefers to use special plug-ins and create new mirror sites, rather than create new software.
No live-games are available in Vulkan 24. You can only play video slots and a classic set of board/card games.
Maybe it’s because of the “youth” of the project. Nevertheless, such a “raw” project does not make a good impression on players who are already spoiled by the variety of offers from competing companies. So, it makes us think about the fair practices of the establishment.
In order to survive in the market, the operator will have to work a lot and to provide functionality that can hold the interest of the user.
Presented game developers
Vulkan 24 gaming software is represented by well-known companies: Novomatica, Igrosoft, EvoPlay, Betsoft Gaming, Playtech, Quickspin, Belatra, Betcore, Casino Technology, Duomatic, Playson, William Interactive, Atronic, etc.
However, the logotypes of manufacturers posted on the site don’t mean anything. To understand whether the software is official, you need to look at the availability and relevance of the license. We’ll do it in the appropriate section.
It really will take no more than 15 seconds for you to register your Vulkan 24 profile, just as stated by the operator. All that is required is to specify an e-mail and create a password. You don’t need to confirm your email address at this stage – you can do it later.
You can also register via social networks/messengers:
– if you are ready to give the program access to your pages and all the personal information posted on them.
The personal account is a bit hard to understand: it contains game statistics, an exchanger, a replenishment/withdrawal cash desk, information on bonus points and lottery tickets, gifts, personal information, and loyalty program status. Everything is grouped into blocks, and sometimes it is difficult to figure out what is where.
At the same time, the site main menu is also displayed on the profile pages. Of course, we need it to move to the game lobby and back, but it creates additional confusion. Bright colors and pop-up windows complete the picture.
In general, the casino personal account is far from perfect.
On the other hand, the bonus policy of the establishment is impressive. Although, the effect of randomness remains: different mirror sites offer different options of bonus packages and loyalty programs.
We’ll describe here all the offers of Vulkan 24. The operator doesn’t provide a non-deposit bonus, but instead there are a lot of depositaries, tournaments, lotteries, loyalty programs, cashback and much more. Now, first things first.
The Casino 24 deposit bonus is available in several versions (depending on the mirror site and a player’s status). There are standard promos, associated only with the amount of the bet: for example, 10% are added to the minimum deposit of 1,000 rubles, which you need to win back with a wager of x30 (this bonus is valid for 2 hours). Or a deposit bonus of 20,000 rubles: 100,000 rubles to the account and 10 free spins of the Sizzling Hot machine with the same wager.
There is also a number of start bonus packages:
- For the first deposit from RUB 100: 100% (up to RUB 10,000). Wager: х49.
- For the second deposit from RUB 100: 75% (up to RUB 20,000). Wager: х44.
- For the third deposit from RUB 100: 75% (up to RUB 30,000). Wager: х40.
- For the seventh deposit from RUB 100: 200% (up to RUB 40,000 RUB). Wager: х37.
All of them are valid for one month immediately after activation.
In general, the selection is good. It is a pity that Vulkan 24 didn’t introduce promotional codes: this is a good way to encourage the audience, especially if they are issued for a certain period of time and you need to activate them before it’s too late.
The establishment offers weekly tournaments with fixed or progressive (dynamic) jackpots. The choice of events is quite large, and you definitely won’t get bored.
Club of players/loyalty program
The casino loyalty program is quite diverse. First, each player, who performs actions on the site, accumulates game points (experience points). 1 point is added for every 100 rubles of the bet, and for winning and participating in the promo – additional points.
Points are associated with two things: acquisition of tickets for participating in lotteries and achievement of levels.
We’ll discuss the lotteries in the next paragraph, but for now let’s focus on the levels. Here we are talking about a special success ladder, each step of which provides its status with its own bonuses:
- Diamond – 10,777 reward points, bonus of RUB 30,000
- Ruby – 7,777 reward points, bonus of RUB 15,000
- Platinum – double experience for 2 hours, bonus of RUB 7,777
- Golden – double experience for 2 hours, bonus of RUB 3,000
- Silver – 1,000 reward points
- Bronze – double experience for 2 hours
- Fixed – double experience for 2 hours
- Expert –100 reward points
- New user – deposit bonus
Subsequently, you can exchange your reward points for the currency at the exchange point or replenish the game balance.
The casino offers to participate in the lottery every day. Tickets are purchased for the above-mentioned points. The more valuable the ticket the better the prize pool. The first few positions win currency and extra bonus points. Here we have a vicious circle.
Replenishment and withdrawal of funds
The main currency of the site is rubles. European users can also use dollars, but all the offers are indicated in rubles. The dollar is mentioned mainly in the User Agreement.
There are 4 options for replenishment:
- Bank card/system – VISA, MasterCard, Alfa Bank
- Electronic system – QIWI, Yandex.Money, Perfect Money, Payeer
- Mobile payment – MegaFon, Tele 2, Beeline, MTS
- Terminals in the Russian Federation
The funds will instantly arrive if your account is confirmed.
As for withdrawal, here we have some difficulties (generally, we will refer to the typical problems of network establishments). Firstly, there are far fewer withdrawal methods: only a bank card, QIWI and Yandex.Money. Secondly, the identification procedure is mandatory. And, thirdly, you will have to wait: amounts below 300 dollars are credited to the account within 5 working days, from 300 to 1,500 dollars – within 7 working days, and over 1,500 dollars – up to 10 working days.
All of these things cause inconvenience, but they are necessary.
Complaints about withdrawal
It is difficult to distinguish comments about Vulkan 24 from the general list of comments related to the resources carrying the Vulkan logotype (and there are a lot of them: Vulkan Deluxe, Vulkan Mega, Vulkan Platinum, etc. And all of them belong to different operators).
However, in general, everyone has an uncomplimentary opinion about all the providers. Users complain about delays in payments and failures in transfers under various pretexts. Let’s just say, the impression is not very pleasant.
License and regulator of the casino
We have not found any official gambling license of Fabisony Limited. The registration number ΗΕ 266687 does not indicate this specialization of the company. And a link to licensing information actually leads to the html-page, which can easily be prepared by any webpage designer.
Therefore, it is highly likely (we are not talking about 100% certainty, since perhaps there is information that is simply not published officially or was not found by us) that the Vulkan 24 game software is not licensed.
And the operator cannot give you any guarantees of fair play.
Complaints against the casino
In addition to problems with payments, players indicate other displeasing matters associated with the establishment:
- Limited functionality
- Careless work of the support service that does not always respond or responds slowly
- Bad return on machines (it is more difficult to verify it – especially considering the fact that the casino doesn’t publish RTP and testing results)
The reputation of the clubs containing “Vulkan” in the title is bad.
Where to complain against the casino
If you have become a party in a dispute involving Vulkan 24, you can contact customer support at email@example.com or directly to the legal address of the operator: Fabisony ltd., 2643, Nicosia, Cyprus (2643, Nicosia, Cyprus).
It’s useless to apply any other means of communication for this purpose, since they have no legal force.
In fact, it will be quite difficult for you to prove anything, since it is indicated in the “Terms and Conditions” of the site that the provider disclaims any liability for reimbursement of funds in case of loss, failures or errors of the resource. In addition, the casino does not have an official regulator, so it’s not possible to “put pressure” on it.
In this case, you play at your own risk.
Casino support service
Vulkan 24 support service works 24/7. You can contact the casino representatives in three ways:
- By phone +7 (499) 346-37-70 (free for Moscow, calls from other regions are charged in accordance with the tariffs of mobile operators)
- Via e-mail with a single address firstname.lastname@example.org
- In online chat.
We decided to check at least one method of communication and wrote a letter to an online consultant of the site. The consultant answered within a few seconds, but could not give us detailed answers and eventually offered to write to the support service. We can make a conclusion: the chat is only suitable for the quick solution of simple matters or when you can’t reach the technical specialists by mail and are looking for ways to reach them.
In fact, you can easily find the answers to frequently asked questions in the FAQ list. This section is quite detailed and can help much faster than a consultant.
The User Agreement (“Terms and Conditions”) determines the nature of the legal relationship between the establishment and its clients. Therefore, before starting performing active actions on the site, it is imperative to study it. We won’t talk about everything – we will focus on several important points that we think are important.
Persons who have not reached the age of 18
Only persons who have reached the age of majority can play Vulkan 24 (according to Russian legislation – 18 years). Therefore, in the process of registration you will need to give documentary evidence confirming your age.
Otherwise, the administration will simply close your account, and will return all the deposits back.
Deposit wagering rule
Some terms of the agreement are introduced at the casino’s discretion, as they are not standard. For example, paragraph 8.2 where the operator states that in order to withdraw funds without a commission, you need to win back every deposit at double rate.
This is an open way to make money from a player, but you simply have no right to refuse.
Identity verification for withdrawal of funds
If you want to withdraw more than 150 dollars, you are obliged to give documentary evidence confirming your identity (generally, the administration may request papers from you at any time).
They may request an identity card (passport, driver’s license, etc.) and additional documentation (utility bills, bank statements, e-wallet information, etc.).
In case of refusal/failure to provide the necessary information, the casino has the right to refuse the withdrawal request.
If you are suspected of violating the rules of the establishment (including fraud), the account will be suspended without prior notice.
This paragraph has a downside – this method is used by unscrupulous establishments to get rid of unwanted players (those who win too much). After all, to prove, for example, the absence of strategy in the game (and often the strategy is considered an indicator of deception) is almost impossible.
If you are used to leaving accounts for a long time, switching from one casino to another, we recommend that you study this paragraph. It states that all inactive accounts (that is, accounts for which no operations have been performed for more than 90 days) are charged with a commission of 25% of the balance.
So, you may log into your account, say, in six month, and easily find the lack of funds. In this case, Vulkan 24 does not even indicate that it will notify you about it (unlike European casinos, which will first send several warnings).
Removal of liability or “as is”
European casinos have the wording “as is”. It means that the user assumes all the risks associated with the game, without any reservations or conditions, and does not demand from the establishment to fulfill obligations in case of loss of funds or data.
The administration of Vulkan 24 mentions this, only using different words. When registering on the site, you automatically refuse any claims for the service provider.
All disputes are resolved according to the records of the site server. Therefore, if an error occurs on the site and the administration states that everything is OK in the database, you’ll get nothing.
Vulkan 24 – prank, scam or fair casino?
Having carefully studied the establishment’s documentation, its functionality, offered bonuses and gifts, reputation on the Web and other points, we can make a conclusion that this establishment does not justify its status. Vulkan 24 is a scam, hiding behind the official name. And we do not recommend using this resource if you do not want to waste your money.
Feedback on Vulkan 24 (on all the establishments with a similar identity) reveals a large number of deceived clients. The User Agreement is drafted in such a way as to prevent you from filing a valid claim. The casino does not have an official license, so it’s not possible to contact a regulator in order to find a fair decision.
The limited functionality (lack of mobile version and PC agent, similar games, lack of live products in the gaming library) shows that the operator did not try to invest in the casino, to elaborate it. A “quick and dirty” site is well suited for quick profit.
Ultimately, the following the question “is it possible to win playing Vulkan 24?” is no longer relevant.
Vulkan 24 is a beautiful fraud that beckons with a huge number of bonuses and offers, but in fact it cannot provide any fair game.
Be careful with the promises of the operator and do not fall for its provocations. If you follow your desire to get easy winnings, you can lose your money. And unlike serious establishments, this provider won’t compensate it.Play now!