Wintingo Casino Review

Wintingo Casino
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Overview

Wintingo Casino is a mid-ranking casino, known only to a narrow audience. In Russia, this establishment is not so well known, but also has its own audience. Special attention should be given to the fact that the operator is registered at the same legal address as the infamous CityViews Group/Baytree Ltd. Bayton Ltd.

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Details

Casino Wintingo Casino
Website URL https://www.wintingocasino.com/
Founded 2011
Headquarters Digimedia Ltd., Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’Xbiex XBX1011, Malta
Support Number +44 2033849848 (UK)
Support Types E-mail, FAQ, online chat, messengers (WhatsApp +27760739635), social networks
Languages English (canadian, European), Swedish, German, Norwegian, Spanish, Finnish + (after registration) Arabic, Belgian, Chinese, Croatian, Czech, French, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Turkish, Korean, Latvian, Lithuanian
Trading Platform Digimedia Ltd
Minimum 1st Deposit 10€
Bonus for 1st deposit 100% (up to 400€) + 2500 bonus points
Bonus for 2nd deposit 100% (up to 300€)
Bonus for 3rd deposit 100% (up to 200€)
Main BONUS 100% (up to 400€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C45651)
Software Microgaming, NetEnt, Pariplay, Evolution Gaming
Games count 900+
Games except slots Roulette, baccarat, poker, blackjack, scratch, craps, bingo, Sic Bo, keno, jackpot, live
Deposit Methods VISA / MasterCard, Maestro, Neteller, GiroPay, PaySafeCard, Poli, Skrill, QIWI wallet, Bank transfer
Withdrawal Methods VISA/MasterCard, Maestro, Neteller, Skrill, Ukash, QIWI Wallet
Time of withdrawal 1 to 10 days depending on the method
Limits for withdrawal Min 50€, max 4000€/week
Account Currency USD, EUR, CAD, GBP, NOK, SEK, CHF, NZD, PLN, RUB, MXN, ARS, BRL, INR
US Traders Allowed No
Prohibited countries Andorra, Australia, Austria, Belgium, Czech Republic, Denmark, France and its territories, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovenia, South Africa, Spain, United States and its territories, Taiwan, Turkey, Hungary, UK
Mobile application Yes
Mobile version Yes
Security SSL, eCOGRA, European Safely Standard, GamCare, GamblersAnonymous
Overall Score 5/10

Wintingo Casino Full Review

Wintingo Casino is a mid-ranking casino, known only to a narrow audience. In Russia, this establishment is not so well known, but also has its own audience. Special attention should be given to the fact that the operator is registered at the same legal address as the infamous CityViews Group/Baytree Ltd. Bayton Ltd.

So, is Wintingo a scam? Or is it a serious product that is worth attention of gamblers? Let’s look at some examples and, as usual, draw our own conclusions.

Wintingo Casino-main

Casino platform

The project is owned by Digimedia Ltd., registered in Malta, at the same legal address as the owners of Cabaret Club, Gaming Club, JackpotCity Casino, Royal Vegas, Ruby Casino, Spin Palace, Luxury Casino and AstralBet. As a reminder, all of these are carbon-copied casinos produced by CityViews Group that we have written about in our previous reviews

The resemblance of this casino to the previous ones is apparent in everything: the same Terms and Conditions, design of banners, restriction of viewing the full collection of games before registration, etc. The list of unauthorized countries whose residents cannot register and play at Wintingo is also almost identical and includes 25 territories.

The platform is predictably cross-browser and multilingual. There is an adaptation to mobile devices, but the offline version that can be downloaded to a smartphone/computer has not been developed.

The service has some problems with the technical aspect: there are many error pages (even the Terms and Conditions and the Bonus Policy do not open from the first attempt and those that open load slowly). According to comments of players, this happens during slots tournaments.

Security of user data on the website is provided by an antivirus, and security of money transactions is ensured by SSL encryption and European Safely Standard (all the transactions are carried out through these certificates).

The operator supports the anti-ludomania program, implemented by GamCare and Gamblers Anonymous.

In general, this is another casino of the well-known Group.

Online version of the casino

The official website of Wintingo is designed in “space” lilac-blue colors. The design is well-balanced and concise with the main focus on the information instead of graphics. Advertising description and multi-level menu occupy almost the entire space, so the banner and the collection preview have only a third of the free space on the home page.

The entertainment library is available only after registration and comprises a little over 900 titles: slot machines, cards (Poker, Blackjack, 21, Baccarat), Roulette, Sic Bo, Bingo, Scratch, Keno and live games. The majority of software, with the exception of “live” products, is developed by Microgaming. You can play in a free demo mode and for money.

Just like at any Internet club, you can sort games out by categories. For more convenient navigation, you can use a search box. However, there is no filter by developers, which is quite inconvenient considering such a big quantity of games. Moreover, the content loads in parts, as you scroll down a page.

Apart from that, the functionality does not create any difficulties.

Wintingo Casino-online-version-games

Legal and licensing (with the link to the regulator) information is included in the footer. A list of partners and main payment services are also given there.

The basic language package includes 8 options, but once you log in to the profile it becomes approximately three times bigger.

Mobile version

As we have already mentioned above, the casino does not have an offline mobile version. However, you can easily open this Internet resource from smartphones running Android, BlackBerry, Apple, older Java/Symbian phones (for example, Nokia, Motorola) and tablets/laptops/iPads running the same OS.

Mobile adaptation is designed for 250+ games, including Jackpot and live games. You can log in to your account using a valid username and password (if you are already registered, this is a mandatory condition so that you are not suspected of creating a duplicate account).

Unlike the product line, the functionality of Wintingo Mobile (connected payment methods, language package and search options, personal account structure) is indistinguishable from the browser line.

The format allows you to use the services of the club on the go, however, unlike the offline APK, it requires a stable Internet connection.

Wintingo Casino-mobile-casino

Downloadable version

Wintingo does not have a PC-agent. This is the traditional practice of modern casinos, which tend to choose the mobile format over the computer offline format, which requires binding to a stationary device.

On the other hand, over the past 5 years, the operator has not developed a similar application for tablets/smartphones. It is fair to assume that the company simply does not want to finance additional services.

Meanwhile, the PC-agent solves several problems at once:

  • Dependency on the Internet – if you have a PC-agent, you simply download a program that opens, like any other, directly from the desktop or from the Start menu.
  • Provider blocking in individual countries (when the service provider itself does not restrict using the service) – you can install the software once using the APK, and you won’t have any problems with blockings from such organizations as Roskomnadzor.
  • Privacy of personal data – if you use a PC, you don’t have to enter your information in a shared network.

We will keep an eye on the changes: maybe Digimedia Ltd. will later decide to develop an offline direction.

Live casino

The Live Zone at the casino includes 16 products from Evolution Gaming and NetEnt: Roulette, Baccarat, Poker, Blackjack and the Wheel of Fortune. There are separate tables for VIP players. Everything is available only after a successful authentication and account replenishment: no demo format is provided for this category.

Blackjack has the highest betting limits. Here the maximum is 5,000 euros. The most modest limits are offered in the Wheel of Fortune. The game starts with 20 euro cents.

Wintingo Casino-live

The lobby includes standard options: sound/design settings, recording/pausing the live video, resolution change (when the game hangs up, all you need to do is to reduce the quality, thus reducing the server load). You can add a table to the active list to participate in several events at once.

You can get information on a specific game in the FAQ section (it specifies the developer, rules, support service contact details and characteristics), as well as directly from the dealer in the online chat. The main language of communication is English.

In general, everything is quite clear and simple, although no pretense to the novelty is made here.

Presented game developers

Digimedia Ltd. cooperates with only a few major game developers: Evolution Gaming, NetEnt, Microgaming and Pariplay. Throughout the life of the project, the partner network has not been expanded – perhaps the provider was focused on other clubs.

Nevertheless, such a limited set of content does no credit to the club and does not make it more popular in the market. Especially considering that the partner list of most modern casinos comprises 20 names and more.

Personal account

Registration with Wintingo, as in the other clubs of the Group, includes 3 stages:

  • Enter initial data (country, e-mail where a confirmation letter will be sent, login and password).
  • Complete a personal information form (full name, exact address with an index, date of birth, mobile telephone number).
  • Accept policies (18+, cookies, subscribe/unsubscribe promotional newsletter), choose the language and currency. You should be attentive here, since the conventional unit is selected once and is immediately attached to your account – you will not be able to change it in your personal account.

Wintingo Casino-register

Upon completion of these steps, you get access to your personal account that consists of standard sections: balance, profile (editable personal details), bonuses, transactions (deposit, withdrawal, transaction summary) and responsible game rules (information about the symptoms of gambling addiction, links to resources, setting betting limits/time that you are going to spend on the Web).

Bonus policy

The bonus program of this club will be familiar to a player who has already registered with Royal Vegas, JackpotCity Casino and other casinos of the group. It really is not much different, except that the maximums in the start package are somewhat different and the statuses in the loyalty program are identified differently.

Apart from that, everything is the same: Wintingo has no promotional codes, seasonal promotions, lotteries and other free content. Priority attention is given to the activity of users, their investments. And this is logical: the casino must make profits.

Non-deposit bonus

Wintingo does not provide non-deposit bonuses. And again, it is not surprising: after all, free spins/money credited to the account before the player makes a deposit can lead to losses: the client will simply wager the bonus funds and withdraw them.

Almost all network clubs have abandoned this type of promotion.

Deposit bonuses

The start package of Wintingo includes bonuses for the first three deposits from €10:

  • First deposit bonus: 100% (up to €400) + 2,500 bonus points.
  • Second deposit bonus: 100% (up to €300).
  • Third deposit bonus: 100% (up to €200).

Each of them can be received within 7 days after receipt of the offer. A wager in all three cases: x50.

Wintingo Casino-bonus-deposit

Regular bonuses

These are individual offers that you receive at the email address specified during registration. In most cases, they include a cashback or free spins on certain slots with a time limit.

Tournaments

The operator offers a good tournament collection with prize pools of up to €1,330,000. The win is distributed in mathematical regression (in descending order) between the first 30 places of the rating.

There are also fixed jackpot events. As a rule, they last no more than a week, with bonus points being the main prize (we will tell about them in the next section).

Club of players/Loyalty program

Bonus Points or Win Points (WP) are the basis of the Wintingo loyalty program. 1 point is given for a certain amount of the bet depending on the game type:

  • €10 – Slots, Bingo, Scratch.
  • €20 – all other board games.
  • €50 – Sic Bo and all kinds of Roulette.
  • €100 – Poker/Video Poker, Baccarat, Wheel of Fortune, all kinds of Blackjack, except for the classic version.
  • €100 – Classic Blackjack, All Aces.

Wintingo Casino-bonus-loyalty-change

By earning them, you achieve a certain status in the game and open the possibility of obtaining additional currency (after wagering Win Points, they can be exchanged at the rate of 1,000WPs = €1).

As for the levels, there are 5 of them in the program:

  • Blue – assigned automatically after registration. Gift – 2500 WPs.
  • Bronze – 7,500 BPs.
  • Silver – 12,500 BPs.
  • Gold – 25,000 BPs.
  • Diamond – 75,000 BPs.

Each level, except for Blue, provides additional cashback in the form of WPs and monthly bonuses.

Wintingo Casino-bonus-loyalty-tiers

Replenishment and withdrawal of funds

You can replenish your casino account using a bank card of any system, online transfer, payment system or wallet. The minimum deposit is 10 euros depending on the chosen method.

The funds arrive instantly and with no fee charged by the operator, however a interest can be charged by a third party (international service). In addition, if the currency available in the casino is not applicable in your state, you will have to pay a conversion fee. But this is a rare situation, since there are 13 types of conventional units at Wintingo – from Russian rubles to Indian rupees.

Wintingo Casino-replenishment-and-withdrawal-of-funds

Complaints about withdrawal

In their comments about Wintingo, players complain about slow verification before confirming a withdrawal request. It is even necessary to write to the support service, reminding them of their obligations.

At the same time, the money is paid without problems: numerous posts/comments, including negative ones, did not contain any stories about unreasonable rejections of withdraw requests.

License and regulator of the casino

The operator has a gambling license in the Malta Gaming Authority (no. С45651). It is a reliable and well-respected regulator that is serious about licensing and regulatory issues.

In other words, in case of a dispute when the casino refuses to fulfill your requirements, you can contact the MGA (there is a special complaint form on the official website of the organization).

All of this counts in favor of the reliability of the operator’s software and its activities. We still need to look at the Terms and Conditions (we will talk about it in the same name section of this review).

Complaints against the casino

In addition to the slow work of the support service, clients are dissatisfied with errors on the Wintingo website. In their comments, clients describe in details how their bets were canceled, winnings were lost, or the game “hung up” at the most inappropriate moment. Considering that the casino policy states that the operator is not responsible for such malfunctions, this all looks very bad.

Another reason for criticism is the return rate of slot machines. According to gamblers, it takes too long to get good value for money with them, and only the most patient players have a chance to win.

Where to complain against the casino

If you have a complaint against the operator, you first should send it to the client support service: at the email address support@wintingo.com or in the online chat. Even if you are sure that they will not fulfill your requirements, this is a mandatory step, without which all others are impossible.

First, your message will be received by the support manager, who will study it and make a decision. If the answer does not satisfy you, the application will acquire the status of a complaint and will be transferred to the head of the department. The answer of the management is final. After that, you should contact the regulator (MGA) or independent expert organizations (eCOGRA, ODR, etc.).

In any case, we recommend that you do not place any bets until your complaint is handled. First, it will make your gaming history less confusing, and secondly, the positive balance is an additional incentive to keep you as a client.

Casino support service

There are several ways to contact the support service at Wintingo:

  • By phone +44 2033849848, which is convenient only for the UK residents, all other countries will have to pay for the call at the international rate.
  • Be sending an e-mail to support@wintingo.com.
  • In the round-the-clock online chat.
  • In WhatsApp messenger +27760739635.

According to casino clients, technical support service does not always respond promptly. Therefore, information can be quickly found in the FAQ section (“Frequently Asked Questions”) or the Terms & Conditions.

Wintingo Casino-support-faq-live-chat

Terms and Conditions

Terms & Conditions (T & C) establish the legal relationship between a user and the casino owners. Despite the similarity of such policies, each casino has its own conditions. In any case, T & C must be read by everyone who does not want to risk their winnings and account.

Let us examine several conditions as an example.

Confirmation of majority

Only persons of majority age can use Wintingo services. If you are unable to confirm the fact that you are over 18 years of age, your account will be closed, and the funds will be returned to the account from which they were transferred. Of course, all bets will be void.

Wintingo Casino-confirmation-of-majority

Responsibility for the safety of personal data

The operator allows the player to choose a username and password and therefore is not responsible for their safety. If the personal data are transferred to a third party (accidentally or intentionally), the client assumes all resulting costs. Any actions within the account after profile authentication are considered to be performed on behalf of its owner.

Wintingo Casino-responsibility-for-the-safety-of-personal-data

Requirements for payment details

When using a bank card or electronic service for replenishment/withdrawal of funds, the names indicated there must match the contact details entered by the user when registering with the website. Otherwise (even if there was a typo), the account will be blocked. It will be possible to activate it only upon provision of verification documents.

Wintingo Casino-requirements-for-payment-details

Changing payment details

Updating/changing the player’s payment details (changing the card number, adding/deleting services, etc.) may only be done by contacting the Wintingo client support service. And the user must personally track all changes relating to this issue.

Wintingo Casino-changing-payment-details

Refusal to register and account closure

The operator has the right to refuse anyone to register them as a player or to block/close the account at any time and for any reason. In other words, it does not have to explain you its actions regarding your account.

Generally, such rules (but in different words) are introduced for the efficient prevention of fraud, when there is no time to resolve bureaucratic moments. But the condition can work against responsible players, limiting and depriving them of their rights.

Wintingo Casino-refusal-to-register-and-account-closure

Inactive account

If the player has not performed any actions within the account (betting, depositing, participation in promotions, withdrawal requests) for 12 months, the latter is assigned the status of inactive. In this case, the account is subject to a monthly fee of 5 euros. It will be debited until the balance is reduced to zero or the account is activated.

After 60 months, if there is still money on the balance, it will be transferred to the regulator (MGA).

Wintingo Casino-inactive-account

Responsibility for errors

Wintingo and its partners are not responsible for any damage resulting from technical errors (software problems), problems in the operation of the user’s personal device or browser, as well as Internet network failures. All the content is provided “as is”, without guarantees and obligations.

Wintingo Casino-responsibility-for-errors

Reusing bonuses

The casino is part of the Group of Companies. In this regard, if you have already used the start package of another casino of the Group (for example, Vegas Casino or Cabaret Club), you cannot get the same start package at Wintingo until you wager the deposit at the first casino 100 times.

Wintingo Casino-reusing-bonuses

Verification before payment

Before approving a withdrawal request, the administration has the right to ask the user for verification documents – this is done in order to protect his/her funds from violators who have access to the account.

The list of verification documents may include a copy of an identity document (passport, driver’s license, etc.), copies of utility bills (showing the address of residence that must match the one indicated in the form), bank statements and any other papers proving that the withdrawal request was sent by the person who registered the account and made the deposit.

Wintingo Casino-verification-before-payment

Withdrawal methods

Funds may be withdrawn only to the same name (see the condition “Requirements for payment details”) and by the same method that was used to make a deposit. If it is impossible to do this, the operator will find an alternative withdrawal method.

Wintingo Casino-withdrawal-methods

Wintingo: scam, fraud or fair casino?

Despite its long history, the casino does not look very solid, like other casinos of the Group (Ruby Fortune, Spin Palace, etc.). And the reputation of Wintingo is the primary reason for this: gamblers are not satisfied with the operator’s behavior and the return rates of the machines.

And the club’s Terms and Conditions contain clauses that make it difficult to file a complaint and defend players’ rights.

The quality of software, graphics and functionality of this service does not differ from other casinos, plus there much more technical problems.

We cannot categorically state that Wintingo is a scam, but the operator seemed not very reliable to us.

Conclusion

Is it possible to win at Wintingo? Everyone will have to decide for themselves. Our subjective opinion is that you should be careful with this casino and not make serious investments.

We will give it 5 points for the lack of individuality, a large number of technical flaws and attitude towards clients.

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