YoYoCasino Review

YoYoCasino
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Overview

YoYoCasino is a relatively young project of Tranello Group of Companies, which owns about a dozen casinos. The casino has an interesting design and good usability, is available in all continents and offers a functionality that is in keeping with the international status.

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Details

Casino YoYoCasino
Website URL https://yoyocasino.com/
Founded 2016
Headquarters Traniello Ltd., & Audio Development as part of traniello group of companies, Grigori Afxentiou, 133, Agios Dometios, 2369, Nicosia, Cyprus
Support Number 8 (800) 775 34 89 (Russia), +356 2778 0669 (Europe)
Support Types E-mail, online chat, phone, FAQ, social networks
Languages English, Russian, Polish, Hungarian, German, Brazilian, Norwegian, Turkish, French, Finnish
Casino Platform Tranello Ltd. & Araxio Development
No deposit bonus -
Minimum 1st Deposit 10€ (20€ for the start package)
Bonus for 1st deposit 100% (up to 500€) + 200 20* 10 days) free spins
Bonus for 2nd deposit -
Bonus for 3rd deposit -
Main BONUS 100% (up to 500€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Tranello Ltd. - Cyprus (no. HE363026), Araxio Development – Curacao eGaming, Master License Antillephone N.V. (no. 8048/JAZ)
Software Amatic, Betsoft, Quickspin, Habanero, Yggdrasil, ISOFT Bet, Elk, Booongo, Evolution Gaming, GameArt, Nolimit City, Red Rake, Push Gaming, Endorphina, BGaming, Igrosoft, EGT, Casino Technology, Red Tiger, Pariplay, Play’n’GO, Ezugi, Spinomenal, Tom Horn, Wazdan, Relax Gaming, Pragmatic Play, NetEnt, Microgaming, SA Gaming
Games count 3800+
Games except slots Baccarat, blackjack, craps, roulette, scratch, keno, poker, live
Deposit Methods Visa and MasterCard have pohjala, banking (Bank, S-Pankki, claims, contact, Sep, cheese Mobile Banking), Neosurf, Neteller, paysafecard and credit card Nordea, rapid, system, instant Bank, Payeer, Zimpler, to participate in this promotion, Skrill, Neteller
Withdrawal Methods VISA / MasterCard, Neteller, Payeer, EcoPayz, Skrill, Neteller, Entercash, Bank transfer
Time of withdrawal From 1 to 7 days depending on the method
Limits for withdrawal Min 20€, max 6000€ / month for levels 1 and 2, 10000€ / month for level 3, 12000€ / month for level 4, 20000€ / month for level 5 VIP program
Account Currency RUB, EUR, PLN, HUF, NOK, TRY, CNY, JPY, CAD
US Traders Allowed No
Prohibited countries USA, UK, Afghanistan, Iran, Iraq, Israel, Netherlands, Ukraine, Crimea, Bulgaria, Republic of Moldova, Spain, Curacao, Malta, Cyprus + bans of individual game manufacturers
Mobile application Yes
Mobile version Yes
Security SSL, GamblersAnonymous, GamCare, Gambling Therapy, Net Nanny
Overall Score 8/10

YoYoCasino Full Review

YoYoCasino is a relatively young project of Tranello Group of Companies, which owns about a dozen casinos. The casino has an interesting design and good usability, is available in all continents and offers a functionality that is in keeping with the international status.

Should we perceive this service as another fraud in a beautiful package? Is YoYoCasino a scam or a serious club? Let’s consider all the details and make a decision.

YoYoCasino-main

Casino platform

The platform is managed by Tranello Ltd. & Araxio Development as part of Tranello Group of Companies, registered in Cyprus. The service entered the market in 2016 and became an analogue of AlfCasino, BoaBoa and similar casinos.

Tо begin with, all available options are the same as the functionality of other establishments of the group. We have already seen such a language package (10 versions), a list of currencies, a partner network (software) and even a bonus program, but with a different design.

However, unlike, for example, AlfCasino, this club does not have a mobile offline application (although the aforesaid casino starring a space character came out 2 years later). It seems that YoYoCasino has served as a kind of training point, the concept of which was used by the developers to create something new.


But if we stop comparing this platform with other products of the group of companies, we can notice that it is designed at a fairly good level, including a proper graphics quality, a rich game collection, as well as all the necessary options ensuring comfort for users from different countries/continents. In addition, the list of unauthorized regions is small and includes only 16 regions (apart from the limitations imposed by software developers, of course).

Online version of the casino

The official website of YoYoCasino pleases the eye with an unobtrusive and nice design. Everything is designed in soothing mustard and purple colors. Even a promotion slider does not contrast with the general style. The only bright spot is the game library. But it also makes no pretense to extravagance.

Entertainment content is very diverse. The game library comprises a total of a little over 3,800 titles. In addition to slots and classic card games (Roulette, Poker, Blackjack, 21), there are Keno, Roulette, Scratch, Bingo, Live and much more. You can play at YoYoCasino in two modes:

  • For money – after making a minimum deposit of 10 euros/20 euros if you want to receive a start bonus package.
  • For free – in demo mode.

For ease of navigation, games are broken down by categories (New Games, Live, Cards, Video Poker, Favorites, etc.), plus you can use a filter by provider and a search box.

YoYoCasino-online-versino-games

All the key information about the club (list of partners, links to the rules and policies of the casino, license number and name of the regulator) and settings are included in the footer.

For more information, you can open the FAQ section (“Frequently Asked Questions”) or write to an online consultant of the casino.

The page loading speed is normal, there are no dead links. In general, the service matches initial expectations.

Mobile version

YoYoCasino offers a mobile adaptation. However, no application that can be downloaded to a smartphone/tablet has been developed.

The differences between the mobile and desktop version are limited only to layout. All content (including the volume of text) is the same.

The only advantage is the ability to play from any place with Internet access, without being bound to a specific location, but you will not be able to use the service in the absence of Internet access.

Considering that other younger casinos of the group of companies already have the APK versions, the chances are slim that YoYoCasino Mobile will appear.

Downloadable version

There is no PC-agent at YoYoCasino. But in this case this is quite predictable. The truth is that most modern providers have stopped creating computer agents due to their dependence on the location of the device.

Whereas the mobile version allows you to dive into the world of gambling entertainment not only at home, but also on the road, at somebody else’s house, on vacation and even at work.

The only fly in the ointment is the vulnerability of mobile devices, while the PC allows you to enter personal data without hesitation. 

Live casino

The casino live zone comprises 15 products, two thirds of which are represented by Evolution Gaming studio, the leader in this field. Other games are developed by Ezugi.

YoYoCasino-online-live-dealers

Live games are not available in demo mode, so you can try your luck only after completing registration and making a deposit. At the same time the graphics are good, nothing “hangs up”, the game lobby is convenient and easy to navigate. Each product is supplemented with an instruction. In addition, you can ask any questions to croupiers: they speak English, Russian, German, Polish and Portuguese.

You can use settings to adjust graphics, design, sound, and record a video of all that’s happening.

The betting limits depend on the game category. For example, a minimum bet in Poker is €0.30, and in Blackjack – almost one euro. VIP sector is absent.

Dealers are quite experienced and actively communicate with gamers.

Presented game developers

Tranello Group of Companies traditionally cooperates with 30 game developers, 80% of which are industry “giants”: NetEnt, Microgaming, Amatic, Betsoft, Quickspin, Evolution Gaming, Play’n’GO and others.

Currently, only a small number of operators can boast of such a list of partners.

Personal account

Registration with YoYoCasino comprises 3 stages: you first need to create a login and password, specify contact details and accept policies. In addition, you must choose the currency that will be attached to your player account (you will not be able to change it later). At the last stage, you can also enter a special promotional code of YoYoCasino to access an additional bonus package.

YoYoCasino-register

Upon successful completion of all authentication stages, you will have access to your personal account, which is divided into several tabs:

  • Profile – it contains information on the current status of your account and status in the loyalty program (Account Details section), as well as editable contact information (section Personal Information).
  • Cashier – this is a wallet where you can deposit (Deposit) or withdraw (Withdrawal) funds, as well as view the history of all transactions (Transaction History).
  • Game History – this is a history of operations (deposits, betting, withdrawal requests, bonus crediting) for a certain period: week, month or specified interval.

YoYoCasino-register-lk

It is convenient to navigate the profile, and if necessary, to go to the game lobby without logging out of your account, by clicking on the logotype. Information about the balance (game and bonus) is displayed at the top of the website.

Bonus policy

The casino offers a very interesting bonus program. There are almost all types of promotions. One thing that is probably missing is non-deposit bonus – YoYoCasino has abandoned it due to the increased risk of fraud. In addition, this promotion is simply disadvantageous for the casino, as it allows the client to play without depositing personal funds.

Deposit bonuses

The start package of YoYoCasino includes the first deposit bonus: a standard 100% cashback (but not more than €500) and 200 free spins, which are credited in equal installments during 10 days. The bonus is not combined with others, so when it is credited with other spins after using a promotional code, it will not be activated.

The start package wagering conditions are not very different from the same at other Internet clubs: prize money/spins that must be “spun” with a x35 wager and with betting limits of 5 euros. To do this, you have 30 days, after which the bonus funds will be lost.

YoYoCasino-bonus-deposit

Regular bonuses

Here the choice is much better. The player may choose 3 types of promotions:

  • A 10% cashback (up to €150) at Live Casino. It is credited to the amount of all deposits made on Saturday and Sunday. Wager: x3. Not available if there is a pending withdrawal request.
  • Reload bonus on weekends: a 50% cashback (up to €700) + 50 free spins. Wager: x30

In each case, the maximum payout for free spins is €80. You need to contact the support service in order to connect the promotion.

Tournaments

The operator arranges regular tournaments with the progressive jackpot of up to 250,000 LP – there is no competition for real funds at the casino.

Most often, these are 4 event categories: Live Casino Tournament (live sector battle), Slot of the Week (playing Slots that had the maximum number of users over the past week), Monthly Race (it is the grandest tournament) and Top provider (playing Slots from the best software developer of the previous month).

The tournament bracket consists of gamblers who won victory points. As a rule, the first 30 players receive rewards.

YoYoCasino-bonus-turniry

Cumulative bonuses

This category includes the loyalty program of YoYo Casino: a player earns Loyalty Points (LP) by placing bets in Video Slots. 1LP = €100 bet.

You need to wager points 35 times in order to exchange them for real money. The exchange rate depends on the player’s level in the VIP-program (we will tell about it below):

  • 1 level – 100:1.
  • 2 level – 95:1.
  • 3 level – 90:1.
  • 4 level – 80:1.
  • 5 level – 70:1.

The minimum amount that can be exchanged: 100 LP. All the unused Loyalty Points will be lost 3 months after crediting.

YoYoCasino-bonus-loyalty-program

Club of players/Loyalty program

As always, it implies the achievement of levels. There are 5 levels in total, each giving its own privileges (a more favorable exchange rate for LP, weekly cashback, increased withdrawal limit, personal manager).

YoYoCasino-online-bonus-vip

VIP-level depends on the player’s activity during the month (the ratio of deposited/withdrawn funds and received bonuses) and can be changed.

Replenishment and withdrawal of funds

There are many ways to replenish your account at the casino: banking (in this case, the list of banks is determined by the country indicated in the registration form), e-wallets, credit/debit card, voucher, and even SMS payment.

YoYoCasino-deposit

The funds arrive immediately, but the sum may differ from the one sent by you, as the operator has the right to charge a transaction fee (see the “User Agreement” section of our review).

As for withdrawal, everything is not so simple. First, your withdrawal request must be approved by the administration. For this, you must confirm that you are the owner of the account. You will be asked to provide a package of documents (identity document, bills showing your residential address, bank statements, etc.), they can even call you. As a rule, it takes no more than 2 days (of course, if you send all the documents in a timely manner).

Secondly, you have to withdraw funds by the same method that was used to make a deposit. And in this case the list of services is a bit shorter. The situation can be resolved by finding an agreement with the  technical support service.

YoYoCasino-withdrawal

Thirdly, if you have not fulfilled the wagering conditions applied to the deposit (the player’s personal funds/winnings must be three times the amount of the deposit made), you will have to pay a 10-15% fee.

All of this is very inconvenient and significantly delays the obtainment of winnings.

The service itself is user-friendly and understandable. In addition, you can monitor your costs and revenues using the histories of transactions and active actions in your personal account.

Complaints about withdrawal

Comments about YoYoCasino contain criticism of the account verification procedure before payment. According to the casino users, it is too serious even by modern standards. First of all, this is the case of telephone calls the clients are not ready for.

In addition, it takes time to prepare some documents, and the time frames for request handling are limited, which also creates inconvenience.

As for the quality of payments, we have not found any negative comments confirming that there were cases when clients were unreasonably prohibited from withdrawing funds.

License and regulator of the casino

The operator has received a sub-license of Curacao eGaming, with Antillephone N.V. acting as the licensee (no. 8048/JAZ).

Despite the fact that Curacao has lately not been so popular among experts and experienced gamblers, as it used to be (there have been several cases when the licenses of this regulator fell into the wrong hands), the presence of authorization documents indicates that the software of YoYoCasino is licensed, which is confirmed on the official website of Antillephone NV.

Complaints against the casino

Other complaints of players (that is, not associated with payments) are related to their dissatisfaction with the behavior of the client support service, which, as it seems to them, sometimes deliberately prolongs communication, so that the player is tired and quits sorting things out.

Apart from that, there are no negative comments about YoYoCasino: it has quite a good reputation.

Where to complain against the casino

If you are not satisfied with the casino or the actions of its managers, you have the right to file a complaint. There is a standard policy according to which you must first write to the client support service: you can do this by e-mail or in the online chat (it is not recommended to make telephone calls, as in this case you will not be able to save the communication history).

Your application is transferred to the manager, who carefully examines the details of the problem and makes a decision. If it does not suit you, the complaint is transferred to the head of the department. His decision is the final verdict of the establishment. After that you can send further applications to the supervisory authorities (Antillephone N.V.) or to independent organizations: ADR, eCOGRA, ODR, etc.

It is worth noting that human rights organizations may reject your complaint if they consider that it is groundless. Therefore, we recommend that you read the casino policy before sending any complaints.

Casino support service

There three ways to contact the support service:

  • Call at the YoYoCasino toll free number – 8 (800) 775 34 89 (Russia) or +356 2778 0669 (Europe). The call center is open from 10:00 to 20:00 GMT on weekdays, from 10:00 to 23:00 GMT on weekends.
  • Write at e-mail support@yoyocasino.com or in the online chat.
  • Contact a casino consultant in one of the social networks (Facebook, Instagram)

If you are not willing to communicate with the club managers, you can always find an answer (if the issue is not related to a specific procedure, for example, approval of a withdrawal request) in the FAQ section of the website.

YoYoCasino-support-chat-faq

User Agreement

The User Agreement (Terms and Conditions) describes the website conditions of use and controversial issues that may arise. Many problems (loss of winnings, cancellation of bets, account blocking, rejection of a withdraw request) occur with players due to the fact that they do not know the rules of this document. That is why it is important to read it even before you start playing.

We will not bore you and consider the clauses that we believe are the most important.

Responsibility for personal details

The operator notes that the player is responsible for keeping the login and password confidential from third parties. All actions within the account will be treated as if they have been comitted by the player. In this case, the casino is not responsible for any losses incurred by the account owner.

YoYoCasino-responsibility-for-personal-details

Payment of taxes

The user assumes full responsibility for paying all taxes and fees associated with winnings at YoYoCasino. If the casino incurs any costs in connection with the above mentioned obligation, they will be withheld from the player.

YoYoCasino-payment-of-taxes

Identity verification

The identity verification procedure has been introduced to ensure the security of player accounts. It involves the provision of a package of documents to the support service: notarized account statements, utility bills (showing the registration address), confirmation of rental payments, etc.

In addition, the administration has the right to request your transaction history for the last 3-6 months to confirm that it was you who made the deposit (this rule applies if you replenish your account by Skrill, Neteller, EcoPayz).

YoYoCasino-identity-verification

Interpretation of results

In case of differences between the data displayed on your screen and on the server, the latter will be considered true. Moreover, you accept the fact that the state of balance is confirmed only by the administration (in other words, your balance will not increase until you are notified that the winnings are credited to the account, even if you won)

YoYoCasino-interpretation-of-results

Risk taking

By accepting the agreement, you also accept the risks associated with the game. The operator is not be liable for losses incurred as a result of betting.

YoYoCasino-risk-taking

Matching details

You can withdraw funds only by the same method that was used to make a deposit, and to the same details.

YoYoCasino-matching-details

Deposit and withdrawal fees

The casino may charge the deposit fees. In addition, you have no right to cancel/recall a payment, otherwise you will have to compensate the service costs incurred by the operator (determined individually).

YoYoCasino-withdrawal-fees

If you have not wagered a deposit at least three times (and for this you need to win, of course), you will have to pay an account maintenance fee of 10% (at least $0.5) when withdrawing funds (15%, if you withdraw funds using a bank card). The provider needs this measure in order not to go negative with each individual client.

YoYoCasino-withdrawal-fees

Inactive account

If the player does not log in to the account with the positive balance within 90 days, such an account is considered inactive (a corresponding notification letter is sent to the user). In this case, starting from the 13th month, it is subject to a commission fee of 5%. It will be charged until the account is activated (that is, the player logs in to it) or the balance is reduced to zero.

If the account has been inactive for 6 months, it may be blocked/closed, and the positive balance will be transferred to the administration (without prior notice to the client).

YoYoCasino-inactive-account

YoYoCasino: scam, fraud or fair casino?

The casino meets almost all requirements of modern users: a great collection with a large list of developers, convenient functionality, the availability for most regions, a confirmed license, a simple and understandable User Agreement without “pitfalls”.

However, there are periodic disputes between players and the client support service regarding payment issues. Of course, this happens at every casino, but you should not completely ignore this aspect.

And yet, YoYoCasino is not a scam, but rather a solid product from a reputable provider.

Conclusion

Is it possible to win at YoYoCasino? It is up to you to decide. After all, the gaming experience is always subjective, despite the presence of strategies and probability theory. We will give the club 8 points out of 10 for excellent quality indicators, integrity and consonance with current trends.

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