ZigZag777 Review

ZigZag777
100% (до 200€)
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Overview

ZigZag777 is another European casino with an eye-catching design, relaxing atmosphere and a good collection of games. And while the casino is more known by European users, it is also popular in Russia.

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Details

Casino ZigZag777
Website URL https://winzigzag777.com, https://zigzag-777.eu
Founded 2016
Headquarters JocSolutions Limited, 1st Floor Garrison House 3 Liblary Ramp Gibraltar, Gibraltar GX11 1AA. Company Number 112971
Support Number +46 72 940 22 80 (Sweden)
Support Types Phone, online chat, e-mail, FAQ, social networks
Languages English, German, Polish, Swedish, Russian, Ukrainian, Turkish, Chinese, Romanian
Casino Platform JocSolutions Limited
Minimum 1st Deposit 10€
Bonus for 1st deposit 100% (до 200€)
Bonus for 2nd deposit -
Bonus for 3rd deposit -
Main BONUS 100% (до 200€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Master License Curacao Government, JocSystems N.V. (no. 134835)
Software Quickspin, Blueprint, Yggdrasil, Hunderkick, Elk Studios, Habanero, Microgaming, Pragmatic Play, Playson, Quickfire, Spinomenal, Booming Games, NetEnt, Betsoft, Ainsworth, Iron Dog Studios, Lightning Box, Amanet, Endorphina, Gamevy
Games count 1000+
Games except slots Roulette, baccarat, poker, blackjack, Punto Banco, keno, scratch, bingo, sports, live
Deposit Methods VISA/MasterCard, Skrill, Neteller, EcoPayz, WebMoney, Perfect Money, EPS, iDeal, Euteller, SafetyPay, Poli, Trust Pay, PaySafeCard
Withdrawal Methods VISA/MasterCard, Skrill, WebMoney
Time of withdrawal From 1 to 7 days (depending on the method)
Limits for withdrawal Min 10€, max 1500€/day, 3000€/week, 9000€/month
Account Currency EUR, RUB, PLN, SEK
US Traders Allowed No
Prohibited countries Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Latvia, Lithuania, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States, UK + restrictions for certain types of games
Mobile application Yes
Mobile version Yes
Security SSL, AffGambler, LCB.org
Overall Score 7/10

ZigZag777 Full Review

ZigZag777 is another European casino with an eye-catching design, relaxing atmosphere and a good collection of games. And while the casino is more known by European users, it is also popular in Russia.

What is hiding behind the bright attributes of the club? Is ZigZag777 a scam or a scrupulous project from a serious operator? Let’s try to understand.

ZigZag777-main

Casino platform

ZigZag777 is owned by JocSolutions Limited, registered in Gibraltar and licensed in Curacao. In addition to this casino, the company has another little known project – Argo Casino. Both projects are less than 5 years old, but they have a good reputation among gamblers.

The platform of ZigZag777 is cross-browser and supposedly adapted to different resolutions. However, in practice, if you try to reduce the screen resolution, you will face some layout defects: the elements do not adjust themselves, but are cut, the page starts loading again, etc. In general, it is clear that the product needs to be improved.

9 language packages are available, including Ukrainian and Russian. This indicates a focus not only on the European audience.

There are traditional country restrictions: the list of regions whose residents are not authorized to use the services of the operator comprises 45 names. In addition, some software developers, which the provider cooperates with (for example, NetEntt), have imposed restrictions on 10 territories.

The casino users’ security is ensured by a firewall, all transactions are performed through an SSL encryption protocol. In addition, JocSolutions Limited cooperates with independent network monitoring organizations.


Summing up, we can say that the product, with the exception of several shortcomings, deserves attention.

Online version of the casino

The official website of ZigZag777 Casino has a bright, but not very original design. Such things as contrast colors forming the basis of the design, game lobby and promos located on the home page, legal information displayed in the lower section are traditional and already familiar to the user.

The casino collection contains a little over 1,000 games from 20 developers. These are slot machines, card games, Roulette, Video Slots, Craps, Scratch, Bingo, Sports Betting, Punto Banco and live entertainments. You can play at ZigZag777 both for money and for free, in demo mode.

ZigZag777-online-version-games

The catalog is divided into two groups of categories:

  • By type of game (Popular, New, Slots, Roulette, Casual Games).
  • By brand and user activity (Providers, Popular, Favorite, Game Statistics).

There is also a search box. All of this is enough to easily navigate in the game collection.

The footer contains legal information, as well as a list of partners, payment services and links to casino resources (applications, social networks). In addition, there is a round-the-clock online chat.

Pages load quite quickly, which is not the case of products. Moreover, the slots periodically “crash”, which again brings us back to the technical shortcomings of the developers of the Internet resource.

Mobile version

In addition to mobile adaptation (with all of its shortcomings), ZigZag777 offers an application that can be installed on smartphones and tablets. It can be downloaded either directly, from the manufacturer’s website, or in stores for mobile devices (iTunes, Google Play).

It weighs, like all the APKs, a few Mbit, and loads without problems. And, again, it traditionally requests access to certain telephone/tablet directories.

The product range completely duplicates the desktop format, with the only difference that you can enjoy the game while the Internet is disconnected, so the game process is not affected by the quality of Internet connection.

The age limit of the mobile version is 17+. But after logging in to your account you will need to confirm that you have reached the majority age (otherwise the account will be blocked).

ZigZag777-mobile

Downloadable version

The offline agent of ZigZag777 Casino is an .exe file that is installed on a PC and can also work without an Internet connection, just like APK. The PC-agent is designed for devices running on Windows operating system starting from version 7.

Its advantage is a higher degree of protection of personal data: unlike all other formats, here you don’t have to give open access to files and folders, and enter information not in the shared network, but on your own computer.

In addition, the PC-offline agent is able to provide more elaborate graphics, since all the “heavy” files are unpacked into the root folders of the device and do not seriously affect its performance (if you personally have not overloaded it with something else, of course).

However, the PC-agent is less frequently offered in the iGambling industry due to the need to be attached to a specific physical point in order to play. From this point of view, mobile applications are at the top.

ZigZag777-install

Live casino

The casino does not have a separate section for live-games: Live Roulette, the only representative of this genre, is included in the Roulette category. There are 5 of them: American, French and 3 types of Automatic Roulette.

Products are developed by NetEnt studio and are therefore well known by the users. The game lobby includes sound, display and design settings. You can record a live stream and chat with players/croupiers in an online chat (of course, the latter is possible if you know foreign languages).

Dealers work efficiently and quickly.

In general, apart from the lack of diversity, the live zone has no flaws.

ZigZag777-live

Presented game developers

The operator cooperates with 20 game developers. Most of the products are produced by Microgaming and NetEnt (together, they compose almost 90% of all the software).

The list of partners also includes Quickspin, Blueprint, Yggdrasil, Hunderkick, Elk Studios, Habanero, Pragmatic Play, Playson, Spinomenal and other famous names.

The company is building business connections, gradually expanding its collection in order to move to a new level.

Personal account

Registration with ZigZag777 Casino takes no more than 20 seconds: you need to specify the basic information (login, password, name, country and city of residence, date of birth, e-mail, telephone number), choose the currency, accept or not accept the newsletters conditions, click Join Now, and then simply follow the link in the letter received from the operator (this measure was introduced for security reasons).

ZigZag777-registration

Personal account is very large. It contains several sections.

  • Deposit – player account replenishment service.
  • Withdrawal – generation of a withdrawal request.
  • Profile Settings – editing personal information, password reset.
  • Verification – uploading documents required in the framework of the profile verification procedure.
  • Play History – history of all bets and amounts credited.
  • Transaction History – history of monetary transactions (replenishment, withdrawal, bonus crediting).
  • Promo Code – service used to enter promotional codes and receive gifts.
  • Casino Bonus – connected bonus offers and their status.
  • Sport Bonus – separate history of betting bonuses.

Information on the current account status and status in the loyalty program (we will talk about it in the corresponding section of our review) is displayed separately. It is shown even when you are not in your personal account.

ZigZag777-registration-account

Bonus policy

The casino bonus program is very large: several types of depositary promotions, a wide selection of regular promotions and an interesting loyalty program. On the other hand, wagering conditions are disappointing: you need to get quite lucky to fulfill them.

But first things first.

ZigZag777-bonus

Non-deposit bonus

ZigZag777 does not provide non-deposit bonuses. Interestingly, judging by the reviews of players on the platforms and forums, a few years ago they were available (the registered user received free spins with certain wagering requirements).

However, the company, like many others, has decided to abandon this promotion, since it is disadvantageous (the client can simply win and withdraw the funds without making a deposit) and may provoke fraud attempts by unscrupulous individuals.

Deposit bonuses

The start package of ZigZag777 comprises the first deposit bonus. This is a 100% cashback (up to €200), and on weekends – Weekend Reload bonus: a 40% cashback (up to €1,000). In both cases, you need to wager the funds within 14 days with a fairly serious wager: x40. Actually, it applies to almost all the promotions.

Regular bonuses

There are several types:

  • A 15% cashback all weekend – for all players who replenish the account from Monday to Friday, inclusive. Wager: x40.
  • Full Moon Party: a 50% cashback (up to €200) every month during the full moon. ZigZag777 Promotional Code: FullMoon60. If you want to participate, you need to make a deposit of at least €20. Maximum bonus bet: €10. Maximum bonus payout: €1,000.
  • Sports cashback: 100% (up to €50). Wager: x8. It must be wagered within 14 days. Betting with odds of at least 1.90 + express betting with at least 2 events with an odd of 1.5 are taken into account.

All of them are also valid for 2 weeks from the moment of activation, and if you fail to fulfill the conditions on time, they will be lost.

Note: cashbacks are not cumulative – you will have to choose one of the promotions.

Tournaments

ZigZag777 holds the tournaments with the main prize in the form of loyalty points (we will tell about them in more detail below, in the description of the casino loyalty program) and funds to the account.

Jackpots are both fixed and progressive (formed by summing the bets of all gamblers). They are not subject to withdrawal limits.

ZigZag777-bonus-turnirs

Some events are held within a week, others are updated daily. Betting limits are small, less than 1 euro. The choice is very good: you can always find something to your liking.

Club of players/Loyalty program

By participating in the loyalty program, you accumulate bonus points – LP (Loyalty Points), thus reaching a certain level. 1LP is credited for every €50 of the bet. Prior to withdrawing, points must be wagered 40 times.

In total, there are 5 levels (statuses):

  • Beginner – 0-5LP.
  • Bronze – 5-25LP.
  • Silver – 25-250LP.
  • Gold – 250-2,500LP.
  • Platinum – 2,500-12,500LP.

In addition to privileges, they allow you to exchange your LPs at a better rate (the minimum amount to be exchanged is 1,000LP): Beginner, Bronze – 100: 96, and Silver, Gold, Platinum – 90:96.

Loyalty Points disappear 6 months after they were credited.

Replenishment and withdrawal of funds

The casino supports only 4 types of currency: Euro, Russian ruble, Polish zloty and Swedish krona. A conventional unit is chosen during registration and is attached to an account, after which it can be changed only by sending a request to the support service.

There are various replenishment methods:

  • Bank cards – VISA, MasterCard, Maestro
  • Electronic cards – VISA Electron, PaySafeCard.
  • Banking – Euteller (Finnish payment method), EPS.
  • Electronic wallets –
  • International payment systems – Skrill, Neteller, Perfect Money, POLi Payment, SafetyPay, EcoPayz, iDeal, Trust Pay.

The minimum deposit amount is 10 euros. The operator warns that the client may have to pay a commission fee for using payment services.

ZigZag777-deposit

According to the rules of the casino, funds can be withdrawn by the same method used to replenish the account, but there are fewer withdrawal services (only VISA, MasterCard, Skrill and WebMoney). Therefore, when considering a withdrawal request, the administration selects an alternative solution.

Note: if you have not wagered your deposit at least once (that is, not only the winnings will be paid, but also deposit funds), you will be charged a fee of 10-15% (depending on the method by which the currency was credited).

The payout maximums are quite low for a casino of this level: you can get no more than 1,500 euros per day, and no more than 3,000 euros per week (for comparison: in most Internet clubs, the weekly withdrawal limit ranges from 4,000 to 10,000 euros).

Complaints about withdrawal

The users of ZigZag777 leave comments where they criticize withdrawal limits, which they believe are too low (as a reminder, a maximum of 1,500 euros can be withdrawn per week: the remaining amount will be transferred to the next transaction).

In addition, the casino clients are not satisfied with the verification procedure time frames: they do not correspond to the stated ones.

As for the payments themselves, there are no complaints about the service. According to gamblers, ZigZag777 Casino does not cancel transactions without good reason.

License and regulator of the casino

According to the official website of the operator, it has received a sub-license in Curacao (registration number – 134835) in the name of JocSystems N.V. However, no validator confirms the status of the documentation.

Moreover, this regulator does have a good reputation in the iGambling industry, as it has shown frivolous attitude to the issuance of licenses that fell into hands of unscrupulous service providers.

It is impossible to state with all certainty that the casino does not have a license (perhaps the provider is just occupied with resolving bureaucratic issues), but this situation raises many questions to the operator.

Complaints against the casino

In addition to dissatisfaction with the withdrawal conditions, comments about ZigZag777 Casino contain complaints about the poor return rates of slot machines. It has even been noted that when the amount on the player’s account decreases (and this means that he/she is more active and interested in wagering the funds), the slots begin to “eat” the funds without a pause for winnings.

Furthermore, clients have found a lot of bugs (website errors). But here the reason may have to do with the browser, since our check of the resource has shown good results.

Where to complain against the casino

If you want to file a complaint against the casino, you will first have to contact the casino client service. You can do this by e-mail (address: support@zigzag777.com) or in the online chat.

Your application will be transferred first to the department manager, and in the event of an unsatisfactory decision, to the head of the department. The decision of the latter is the final verdict of the company, and if the problem is still not solved, you can contact an independent organization: Responsible Gaming, ADR, etc. (their official websites have pages where you can find a contact form).

Casino support service

In addition to the email address and online chat, the support service of ZigZag777 is available to clients via a special line: +46 72 940 22 80. The number is Swedish, but you can contact the support service using instant messengers.

Plus, there is a detailed FAQ section on the website/in the casino application.

ZigZag777-support-faq

User Agreement (Terms and Conditions)

Terms and Conditions is the most important document of the website. Those users, who have not read it, may violate the rules, which leads to the loss of winnings or even account closure.

Please note that the Russian and English versions of this User Agreement are somewhat different, however the English verison prevails. So we will consider it, highlighting a few essential, in our opinion, conditions.

Requirements for opening an account

When you create a profile at the casino, you agree to provide accurate information about yourself. For verification purposes, the operator may request a number of documents from you (passport/ID-card, bank statement, etc.). If you refuse or fail to provide them, your account may be blocked.

Moreover, they may close your account (or just block all bets and winnings) if the data you entered in the form are false. The user is solely responsible for the correctness of data.

ZigZag777-requirements-for-opening-an-account

Refusal to credit bonuses

ZigZag777 may, at any time and without giving any reason, refuse to credit bonuses, as well as exclude the player from participation in the tournament or cancel bets. This measure was introduced to promptly regulate fraudulent activity, when there is no time to negotiate about bureaucratic issues.

ZigZag777-refusal-to-credit-bonuses

Age limit

The minimum age at which you can use the service is 18 years. If the operator finds out that you have not reached the age of majority, all your bets will be canceled, the account will be closed, and the funds will be transferred to the details specified during registration. The same procedure will be launched if you simply cannot confirm your age.

ZigZag777-age-limit

Withdrawal conditions

The player is entitled to submit a withdrawal request when the following conditions are met:

  • Absence of actions that violate the rules of the User Agreement and the requirements of the legislation of the country of stay/residence.
  • The withdrawal method corresponds to the replenishment method (if this is not possible – for example, in case of MasterCard and Maestro bank cards – the operator will offer you alternative options).
  • The amount of the deposit is wagered at least once (that is, the player withdraws the winnings instead of deposit funds), otherwise the client has to pay a fee of 10% (at least 50 eurocents) or 15% – when making a deposit using a bank card. In fact, this condition is aimed at providing earnings to the casino.
  • The profile was verified (all the requested documents were provided: ID, confirmation of the deposit – for example, a photo of a bill or profile in the payment system, in some cases – a conference in Skype).

You can create no more than 3 withdrawal requests at a time.

ZigZag777-withdrawal-conditions

Revocation of payment and commission fee

All payments made via the website/application of ZigZag777 are non-refundable. By clicking the “Deposit” button, you accept this condition. Therefore, in case of revocation of funds (regardless of the objectivity of the reasons), you will have to pay a fee to the casino. Other fees can also be charged due to the use of third-party services: their payment also falls on your shoulders.

ZigZag777-revocation-of-payment-and-commission-fee

Unreasonable behavior

The casino prohibits the aggressive or humiliating manner of behaviour with the opponent (another user, employee of the casino) on the website/application, as well as the use of profanity and threats. If you violate this requirementt, you will be blocked and denied access to the funds.

ZigZag777-unreasonable-behavior

System failures

The company and its partners are not liable for losses that you may incur as a result of software failure, as well as due to interception or improper use of data transmitted via the Internet.

ZigZag777-sistem-errors

Compensation of losses

By accepting the terms of the User Agreement, you agree to compensate the operator for any losses and expenses incurred due to claims (including legal ones) against you. They can be caused  by website violations, violations of third-party rights, and the use of your account by other people (with or without knowledge).

The operator may, but is not obliged to notify you of the violation, ask you to stop suh actions or simply suspend your account (with or without warning), cancel all payments and winnings, delete the profile. The measure of punishment will be determined according to the specific situation.

ZigZag777-compensation-of-losses

ZigZag777: scam, fraud or fair casino?

Unfortunately, the operator cannot boast of a confirmed active license and has not fully elaborated the technical component of the website (errors still occur, mobile adaptation has a poor lay-out, a limited number of languages and currencies are available).

At the same time, the casino has a diverse bonus program (although, with difficult wagering conditions) and an eye-catching design. The game collection makes no pretense to quantitative superiority over others, but offers a good choice.

Of course, ZigZag777 is not a scam, but it is still too far from the top 10 leaders.

Conclusion

Is it possible to win at ZigZag777 Casino? It is an open question. However, the club is not bad, and players don’t criticize the behavior of the administration in their comments. As for slot payout rates, unfortunately, it is not possible to determine them based on the opinion of one client.

Therefore, we recommend that you do not make hasty conclusions and try to evaluate the casino by placing small bets. We will give it 7 points out of 10 for the lack of verified licensed information, uncomfortable wagering conditions and technical shortcomings.

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